Tickets Spurs (A)

Spurs (A)

Tom the bee said:
? Hi all, long-time Bees fan here (hopefully evidenced by join date/posts)

Live outside UK now and flying in for a few days next month. I annoyingly missed out on tickets for this - so if you happen to be selling a spare, please DM me! Cheers
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Still looking! Please let me know if you have any
 

Spurs (A)

This digital ticket option is not living up to what I had hoped

I thought I would get it earlier than a paper one

by leaving it to 24-48 hours until match day you don’t have much time to sort it
And then you making changes in your plans to get to the stadium early

fortunately this is in london

why can’t spurs release the tickets at the same time they Send the paper ones?
 

Spurs (A)

Beelieve! said:
This digital ticket option is not living up to what I had hoped

I thought I would get it earlier than a paper one

by leaving it to 24-48 hours until match day you don’t have much time to sort it
And then you making changes in your plans to get to the stadium early

fortunately this is in london

why can’t spurs release the tickets at the same time they Send the paper ones?
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We opted for the digital tickets for Everton I think, it was so stressful worrying if they were not going to arrive we didn't select that option again.
The ticket office told us the tickets would be sent by the away club, they were sent by Brentford the ticket office.
 

Spurs (A)

pumpkin pie said:
We opted for the digital tickets for Everton I think, it was so stressful worrying if they were not going to arrive we didn't select that option again.
The ticket office told us the tickets would be sent by the away club, they were sent by Brentford the ticket office.
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I know I’ll get the ticket somehow and I’ll be in the game but paper next time for me
Unless digital start coming earlier
 

Spurs (A)

Beelieve! said:
I know I’ll get the ticket somehow and I’ll be in the game but paper next time for me
Unless digital start coming earlier
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We felt that. But Brentford leave it so late posting we worry if they will arrive in time, the post isn't exactly reliable.
I think digital will eventually come which is a good idea and cheaper if as you say are sent earlier.
 

Spurs (A)

Banana said:
It comes via email right? What is there to sort?
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Perhaps digital tickets have never been delayed ever and/or no mistake has ever been made in their allocation - if so then nothing of concern

but if there is an issue then you are a) calling the box office asking where your ticket is and b) planning your day in getting to the away box office beforehand when you rather be having a few drinks

I’m not saying it’s a big issue, but if you are going digital then just send them early like the paper tickets
 

Spurs (A)

Beelieve! said:
This digital ticket option is not living up to what I had hoped

I thought I would get it earlier than a paper one

by leaving it to 24-48 hours until match day you don’t have much time to sort it
And then you making changes in your plans to get to the stadium early

fortunately this is in london

why can’t spurs release the tickets at the same time they Send the paper ones?
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Because they want to cut down on touting. All tickets will be digital soon.
 

Spurs (A)

rebus said:
Because they want to cut down on touting.
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Guess so.
rebus said:
All tickets will be digital soon.
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Not so easy for Away tickets, though. Do Spurs have access to Bees fans' email addresses and mobile numbers? Would you trust BFC to pass them on accurately, or co-ordinate their databases?

(Genuine questions btw, since I don't really understand such things)
 

Spurs (A)

CheltBee said:
Guess so.

Not so easy for Away tickets, though. Do Spurs have access to Bees fans' email addresses and mobile numbers? Would you trust BFC to pass them on accurately, or co-ordinate their databases?

(Genuine questions btw, since I don't really understand such things)
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It will be done through a premier league ticket app. I’m surprised it hasn’t been forced through already but these digital tickets are effective trials.
 

Spurs (A)

rebus said:
It will be done through a premier league ticket app. I’m surprised it hasn’t been forced through already but these digital tickets are effective trials.
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Ok, though there could be practical problems getting the three promoted clubs on board by the start of the following season, esp the one promoted via the play-offs.

And how do the three relegated clubs manage without the PL's system in the Championship?

While clubs will still need their own ticketing operation for Cup games, psfs and Europe etc. Would they all be happy operating dual systems?
 

Spurs (A)

CheltBee said:
Ok, though there could be practical problems getting the three promoted clubs on board by the start of the following season, esp the one promoted via the play-offs.

And how do the three relegated clubs manage without the PL's system in the Championship?

While clubs will still need their own ticketing operation for Cup games, psfs and Europe etc. Would they all be happy operating dual systems?
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Who knows. I assume the premier league want a piece of the touting pie for themselves.
 

Spurs (A)

rebus said:
Because they want to cut down on touting. All tickets will be digital soon.
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Yep I get that
And I’ve advocated for it
It’s just the timing to send it so close to the game - could have been last week
Or even as soon as you chose your seat and paid the money
 

Spurs (A)

Beelieve! said:
Yep I get that
And I’ve advocated for it
It’s just the timing to send it so close to the game - could have been last week
Or even as soon as you chose your seat and paid the money
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The later they are sent out the less chance of them being passed on. Welcome to the future.
 

Spurs (A)

rebus said:
The later they are sent out the less chance of them being passed on. Welcome to the future.
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Well there’s ways around that too

like revealing the ticket QR code within 24hours of the game

I guess that’s what to be expected in the future

The club could have easily sent out a notice that “you will receive your digital ticket within 48hours of the game” - sure they would have saved on a lot of calls

Anyway I’m sure there will be some sort of fix in the future
 

Spurs (A)

I’m clearly missing an important piece of the puzzle, but why does it matter getting a digital ticket so early?

The game kicks off at 3pm Saturday, if the tickets don’t arrive til Friday or even 10am Saturday what’s the issue?
 

Spurs (A)

Poolieboydave said:
I’m clearly missing an important piece of the puzzle, but why does it matter getting a digital ticket so early?

The game kicks off at 3pm Saturday, if the tickets don’t arrive til Friday or even 10am Saturday what’s the issue?
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Presumably the worry of 'it's Brentford innit' moments striking and the club ballsing up the digital delivery.
 

Spurs (A)

Houghton Bee said:
Presumably the worry of 'it's Brentford innit' moments striking and the club ballsing up the digital delivery.
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But I don’t really understand the anxiety focussed on digital tickets, given there is an identical risk of “Brentford innit” with the admin for paper tickets, with the added (extreme in some case on these types of threads) anxiety over postal delays.

We’ve all got proof of purchase and with the digitalisation of tickets (paper tickets with QR/barcodes or digital tickets) the home club can very easily see if a ticket has been used so any issues can be sorted on the day. Just wonder if there are bigger things to worry about!!
 

Spurs (A)

Poolieboydave said:
But I don’t really understand the anxiety focussed on digital tickets, given there is an identical risk of “Brentford innit” with the admin for paper tickets, with the added (extreme in some case on these types of threads) anxiety over postal delays.

We’ve all got proof of purchase and with the digitalisation of tickets (paper tickets with QR/barcodes or digital tickets) the home club can very easily see if a ticket has been used so any issues can be sorted on the day. Just wonder if there are bigger things to worry about!!
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People get anxious. If the thing they paid for ages ago doesn’t appear and it’s the next match then people may worry. I don’t think that’s unusual or something to mock.

The point made earlier was a good one that fans need better communication about when they will arrive to negate that worry and also not clog up club enquiries.
 

Spurs (A)

rebus said:
People get anxious. If the thing they paid for ages ago doesn’t appear and it’s the next match then people may worry. I don’t think that’s unusual or something to mock.

The point made earlier was a good one that fans need better communication about when they will arrive to negate that worry and also not clog up club enquiries.
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I see no reason to be worrying about non arrival of digital tickets (compared to all the things in life you could be worrying about), you haven’t explained why people should worry, but no point debating it as it’s a non-point.
 

Spurs (A)

Poolieboydave said:
I see no reason to be worrying about non arrival of digital tickets (compared to all the things in life you could be worrying about), you haven’t explained why people should worry, but no point debating it as it’s a non-point.
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Because the later they send it, the less time there is to rectify any issues. What if for some reason the ticket can't be downloaded? What if the wrong ticket is sent out? What if it is sent to the wrong person? Etc etc. If it is sent out 2 hours before the match and an issue happens, what should the ticket holder do?
It's just lowering the risk. A small risk, but a risk.

There was already a cock up in the sending of the Man City tickets, where in some cases the purchaser didn't receive the ticket but someone else within the purchase did. The digital tickets were then manually sent out again two days later. So it shows this stuff can go wrong. For those who were on the receiving end of this mistake, their worry level (of it going wrong) is probably brightened. Rightfully so.

Knowing when the digital tickets would be sent out, and then the club actually sending it out at the time they have said, would.be helpful too.
 

Spurs (A)

Poolieboydave said:
I see no reason to be worrying about non arrival of digital tickets (compared to all the things in life you could be worrying about), you haven’t explained why people should worry, but no point debating it as it’s a non-point.
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We love a good worrying thread about tickets being posted too late. This is just the updated version
 

Spurs (A)

Poolieboydave said:
I see no reason to be worrying about non arrival of digital tickets (compared to all the things in life you could be worrying about), you haven’t explained why people should worry, but no point debating it as it’s a non-point.
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Probably even fewer worthwhile worrying about a few people worrying.
 

Spurs (A)

Mine arrived yesterday. Looking for a spare for a mate if anyone has one?
 

Spurs (A)

Another to be added onto the list of those looking for a ticket if any become available please, many thanks.
 

Spurs (A)

Well, I received this reply to my email this morning:
Tickets have been sent out and should arrive at your address for today or tomorrow. In the unlikely event that this does not happen, please call our box office on +44333 005 8521 and let us know so we may arrange for you to collect one at the fixture.
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2pm and no post delivered, as every day so far this week :rolleyes:
 

Spurs (A)

CheltBee said:
Ok, though there could be practical problems getting the three promoted clubs on board by the start of the following season, esp the one promoted via the play-offs.

And how do the three relegated clubs manage without the PL's system in the Championship?

While clubs will still need their own ticketing operation for Cup games, psfs and Europe etc. Would they all be happy operating dual systems?
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All good questions.
If there is a sensible person planning it I would guess you'd do something like

Design the generic ticketing app
Badge it as the "PL ticketing app" for all 20 PL clubs
Also allow other clubs access to it, either all of the EFL or others that pay to use it, and give it a different name(s)
Mandate that all PL home and away tickets need the app. So do cup games between the same teams
Cup games (domestic or European) involving non PL/app teams it's to be agreed by the away team whether they take paper tickets or app tickets, if they already use the app.

Anyone that gets promoted already uses the app or gets it ASAP
anyone that's relegated has the option to keep using it, they are also ready if they get promoted again.

Will forward my consultancy invoice - 10k plus VAT - to PL towers shortly.
 

Spurs (A)

For information, my Spurs paper tkt was waiting for me in Cheltenham when I got back from abroad on Sunday - could have arrived anytime during the previous week.
 

Spurs (A)

CheltBee said:
For information, my Spurs paper tkt was waiting for me in Cheltenham when I got back from abroad on Sunday - could have arrived anytime during the previous week.
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Good for you but mine have not arrived in Cheltenham Yet posted last Thursday according to the club
 

Spurs (A)

No paper (or digital) ticket here yet.
 
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