Ticket Exchange

[Guildford Bee]

The number in the ground for the Villa match was 15,078

Assume that would be a record low for a league game at the GTech

 

[hobbsy]

Assume that would be a record low for a league game at the GTech

Not according to the records, we rarely see the true number but Banana and I were in a meeting yesterday where it was revealed.

Fulham was around 16,000 but the official figure was 17,136

 

[Oceanbee]

The number in the ground for the Villa match was 15,078

That’s incredibly 2500 below capacity!

Opening game, and not a sell-out!?

What do you think happened to "Every Seat Counts”?

Is there some flaw in the system, whereby available tickets for a match, including those put on the ticket exchange throughout the stadium, are not easily visible to potential buyers.

Perhaps, there is a harsh reality, that as away fans, once only casuals, etc.. are squeezed out by the new ticket system, that the real number of Bees fans is currently not as many as we and the club would like to think.

That number will grow as long as we stay in the PL, but probably takes time.

 

[hobbsy]

That’s incredibly 2500 below capacity!

Opening game, and not a sell-out!?

What do you think happened to "Every Seat Counts”?

Is there some flaw in the system, whereby available tickets for a match, including those put on the ticket exchange throughout the stadium, are not easily visible to potential buyers.

Perhaps, there is a harsh reality, that as away fans, once only casuals, etc.. are squeezed out by the new ticket system, that the real number of Bees fans is currently not as many as we and the club would like to think.

That number will grow as long as we stay in the PL, but probably takes time.

Read my post above, true number in the ground versus Official attendance. Also a record number of Exchange listings.

 

[alikat]

Not according to the records, we rarely see the true number but Banana and I were in a meeting yesterday where it was revealed.

Fulham was around 16,000 but the official figure was 17,136

So is the difference in the official and the actual figures just STHs who don't turn up on the day, or something else (as well)?

 

[hobbsy]

So is the difference in the official and the actual figures just STHs who don't turn up on the day, or something else (as well)?

Well I suppose a member could buy a ticket and not turn up due to illness, transport etc..

Comps may have also been issued and not used.

 

[Judio1999]

So is the difference in the official and the actual figures just STHs who don't turn up on the day, or something else (as well)?

Anyone who has bought a seat either through ST a match ticket or through corporate counts in the attendance

If you bother to turn up then you are counted in the number Banana quoted

Arsenal for example can have 50000 in a 60000 sell out

 

[Banana]

Well I suppose a member could buy a ticket and not turn up due to illness, transport etc..

Comps may have also been issued and not used.

We should start over-selling like airplane companies

 

[Indian Bee]

Not according to the records, we rarely see the true number but Banana and I were in a meeting yesterday where it was revealed.

Fulham was around 16,000 but the official figure was 17,136

I would have liked ST holders to have been able to purchase more tickets for the Villa home game. I didn’t seen any comms that I was able to if I wanted to. Club can be proactive.

There are lots and lots of tickets available for the Chelsea home game. Listed my ticket on the exchange at the weekend and still not sold. last season the few games I listed were sold within a couple of hours.

 

[Oceanbee]

Read my post above, true number in the ground versus Official attendance. Also a record number of Exchange listings.

Thanks.
Does that mean the higher Official number, compared with actual in ground, includes season tickets, regardless of whether they have been used for that match, or still remain unsold on the ticket exchange?

So what is the average number per match that remain unsold, including on the ticket exchange, - must be a noticeable number.
If so, it indicates something in the system, including ease to get a ticket, is not getting all available match tickets sold.

Wonder if there is a PL statistic that shows average actual physical attendances at stadiums, compared with that stadium capacity.

 

[Banana]

Thanks.
Does that mean the higher Official number, compared with actual in ground, includes season tickets, regardless of whether they have been used for that match, or still remain unsold on the ticket exchange?

So what is the average number per match that remain unsold, including on the ticket exchange, - must be a noticeable number.
If so, it indicates something in the system, including ease to get a ticket, is not getting all available match tickets sold.

Wonder if there is a PL statistic that shows average actual physical attendances at stadiums, compared with that stadium capacity.

Yes it does include STHers, hence why the club has an Every Seat Counts policy to try and fill the stadium.

 

[hobbsy]

Thanks.
Does that mean the higher Official number, compared with actual in ground, includes season tickets, regardless of whether they have been used for that match, or still remain unsold on the ticket exchange?

So what is the average number per match that remain unsold, including on the ticket exchange, - must be a noticeable number.
If so, it indicates something in the system, including ease to get a ticket, is not getting all available match tickets sold.

Wonder if there is a PL statistic that shows average actual physical attendances at stadiums, compared with that stadium capacity.

Yes all STHs are included in the attendance. If you've listed on the exchange and not sold then it still counts.

The official attendance is always tickets sold rather people who walked through the turnstiles.

I don't have access to much official data only snippets. I think the average occupancy in the Premier League is about 90%.

We are generally more occupied than the rest of the league.

 

[longtimeagobee]

So is the difference in the official and the actual figures just STHs who don't turn up on the day, or something else (as well)?

I’d imagine a lot of the hundreds of tickets touted on Stubhub etc. for mega bucks don’t get taken. 494 listings for Chelsea at £150 & up.

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[teesbee]

Tried to list our Chelsea tickets on the exchange on the app this morning, got an error message. Same on laptop. Had to call the ticket office and in fairness they - again! - called me back on the callback system, and did it over the phone. Thanks Jamal in the ticket office. Listed three together in W235, if anyone's interested.

 

[Jakalo]

The ticket office told me over the phone it is possible to transfer TAPs. May be worth ringing and seeing if they can do this for you & your son.

Does anyone know if this is still (or ever was) the case? Quote is from a Norwich tickets thread in 2021.

 

[Banana]

Does anyone know if this is still (or ever was) the case? Quote is from a Norwich tickets thread in 2021.

I don't think it was ever official policy. You can call and try your luck, but I suspect one has to earn TAPs by attending matches post the TAPs readjustment.

 

[WARFIELD BEE]

My wife likes to come to games sometimes, she doesn't have a membership but if one of my fellow supporters can't attend we would swap cards, this is more difficult now.

 

[hobbsy]

My wife likes to come to games sometimes, she doesn't have a membership but if one of my fellow supporters can't attend we would swap cards, this is more difficult now.

Only for four games.

 

[WARFIELD BEE]

Only for four games.

Now we no longer have cards it makes it more difficult.

 

[Edmundo]

Now we no longer have cards it makes it more difficult.

You could argue that it makes it easier as you no longer have to arrange two physical swaps of the cards.

 

[hatfieldbee]

Can't find the answer to this anywhere. If I'm taken ill on the day of the match, is there a 'latest time' to put ones s/ticket on the Exchange?

 

[StevieSteve]

Can't find the answer to this anywhere. If I'm taken ill on the day of the match, is there a 'latest time' to put ones s/ticket on the Exchange?

No

 

[longtimeagobee]

Can't find the answer to this anywhere. If I'm taken ill on the day of the match, is there a 'latest time' to put ones s/ticket on the Exchange?

Don’t think it matters as you won’t get a credit unless it’s listed 7 days before.

 

[StevieSteve]

Don’t think it matters as you won’t get a credit unless it’s listed 7 days before.

... unless it sells

 

[Lush55]

Don’t think it matters as you won’t get a credit unless it’s listed 7 days before.

I listed mine on Tuesday, it told me I would get £19:74.........it's not sold though!

 

[Banana]

I listed mine on Tuesday, it told me I would get £19:74.........it's not sold though!

Tuesday is not 7 days befoire Saturday. You only get the cash if it sells...

 

[W5BeesFan]

My wife likes to come to games sometimes, she doesn't have a membership but if one of my fellow supporters can't attend we would swap cards, this is more difficult now.

Unfortunately families who attend and like to share the season tickets they've already bought with elderly family members (with less than 100 TAPs) are sadly treated like ticket touts for the big games. The club prefers us to welcome in complete stràngers to sit amongst our own groups on these occasions. We shouldn't let family and community vales get in the way of making a few quid for the club.

 

[Simon C]

Unfortunately families who attend and like to share the season tickets they've already bought with elderly family members (with less than 100 TAPs) are sadly treated like ticket touts for the big games. The club prefers us to welcome in complete stràngers to sit amongst our own groups on these occasions. We shouldn't let family and community vales get in the way of making a few quid for the club.

Unable to be differentiated from ticket touts. There is a path to make this work for almost everyone with just a little bit of effort

 

[Banana]

Unfortunately families who attend and like to share the season tickets they've already bought with elderly family members (with less than 100 TAPs) are sadly treated like ticket touts for the big games. The club prefers us to welcome in complete stràngers to sit amongst our own groups on these occasions. We shouldn't let family and community vales get in the way of making a few quid for the club.

This isn't correct. Just give the club a call and they will sort you out.

 

[mhead bee]

We should start over-selling like airplane companies

Give 2 seats to fat people.

 

[W5BeesFan]

This isn't correct. Just give the club a call and they will sort you out.

It was correct a couple.of weeks ago for the Chelsea game. Has the policy changed since then?

 

[Banana]

It was correct a couple.of weeks ago for the Chelsea game. Has the policy changed since then?

Don't ask questions please .As I said. Just give the club a call. The club will listen to your story and sort you out

 

[hobbsy]

Can't find the answer to this anywhere. If I'm taken ill on the day of the match, is there a 'latest time' to put ones s/ticket on the Exchange?

You can put it on the exchange anytime, however if you list it after 2pm the day before the match and it doesn't sell, you will get a yellow card.

Which is nothing to worry about unless it happens four times, and even then a simple call to the club will ensure you keep your ST.

 

[WARFIELD BEE]

Unfortunately families who attend and like to share the season tickets they've already bought with elderly family members (with less than 100 TAPs) are sadly treated like ticket touts for the big games. The club prefers us to welcome in complete stràngers to sit amongst our own groups on these occasions. We shouldn't let family and community vales get in the way of making a few quid for the club.

The way things are and taking everything else into consideration it will probably be my last season this year

 

[A Real Mysteron]

The way things are and taking everything else into consideration it will probably be my last season this year

It is becoming more and more of a trial, just to attend, and it takes the edge off the whole thing for me.

 

[guilly]

Unfortunately families who attend and like to share the season tickets they've already bought with elderly family members (with less than 100 TAPs) are sadly treated like ticket touts for the big games. The club prefers us to welcome in complete stràngers to sit amongst our own groups on these occasions. We shouldn't let family and community vales get in the way of making a few quid for the club.

No, you can still share it by the app with the login account. It's probably easier now actually, you can find plenty of discussions about how to do it in the Digital Ticketing thread.

 

[hanworthbee]

Unfortunately families who attend and like to share the season tickets they've already bought with elderly family members (with less than 100 TAPs) are sadly treated like ticket touts for the big games. The club prefers us to welcome in complete stràngers to sit amongst our own groups on these occasions. We shouldn't let family and community vales get in the way of making a few quid for the club.

It’s not hard my son can’t come today so I’ve download the app on a spare phone , logged in with his account and bringing one of my other sons mates

 

[Reflex]

Unfortunately families who attend and like to share the season tickets they've already bought with elderly family members (with less than 100 TAPs) are sadly treated like ticket touts for the big games. The club prefers us to welcome in complete stràngers to sit amongst our own groups on these occasions. We shouldn't let family and community vales get in the way of making a few quid for the club.

It's a football game, not your living room.

 

[Sheerwater Bee]

So what's the score when you've sold your ticket on the exchange. Once the money is in your ticketing account, can you withdraw it back into your own account?

 

[paulj]

So what's the score when you've sold your ticket on the exchange. Once the money is in your ticketing account, can you withdraw it back into your own account?

Don't think u can, it will sit in your ticketing a count and can be used against any purchase on future away tickets etc.

 

[hobbsy]

So what's the score when you've sold your ticket on the exchange. Once the money is in your ticketing account, can you withdraw it back into your own account?

The club do Bacs runs twice a year, usually one around Christmas/New Year and one in the summer.

Just email them and ask to be included in the next run. Or just buy an away or Cup ticket.

 

[Sheerwater Bee]

The club do Bacs runs twice a year, usually one around Christmas/New Year and one in the summer.

Just email them and ask to be included in the next run. Or just buy an away or Cup ticket.

One of our group buys all our away tickets, so we're all together. I assume I can just use it to offset the cost of my ST renewal

 

[LongLostBee]

One of our group buys all our away tickets, so we're all together. I assume I can just use it to offset the cost of my ST renewal

Yes (pretty certain I've had credit applied to an ST renewal previously).

 

[hobbsy]

One of our group buys all our away tickets, so we're all together. I assume I can just use it to offset the cost of my ST renewal

Yes, but not if you want to do the monthly DD.

 

[Longhope Bee]

Yes, but not if you want to do the monthly DD.

My 24/25 credit was applied when I bought this seasons ST and I am paying by monthly DD

 

[hobbsy]

My 24/25 credit was applied when I bought this seasons ST and I am paying by monthly DD

Okay, that's good was not the case previously.

 

[IslandBee]

I am trying to put my season ticket on Exchange for Sunday. I have tried to follow the route suggested in the Q and A but the links suggested under the Account icon are not available. I then tried to go via 'Every Ticket Counts'. However, every time I click on 'List ticket', it just takes me to the purchase a ticket page!

Anyone have any ideas?? Thanks in advance!

 

[longtimeagobee]

I am trying to put my season ticket on Exchange for Sunday. I have tried to follow the route suggested in the Q and A but the links suggested under the Account icon are not available. I then tried to go via 'Every Ticket Counts'. However, every time I click on 'List ticket', it just takes me to the purchase a ticket page!

Anyone have any ideas?? Thanks in advance!

Once you’ve logged in to ticket account you should get this:



Then click the head & shoulders icon with the blue dot & you get manage tickets option.

 

[IslandBee]

Once you’ve logged in to ticket account you should get this:

View attachment 60331

Then click the head & shoulders icon with the blue dot & you get manage tickets option.

Great, thanks very much - that worked!

 

[Sandybee]

Don’t think it matters as you won’t get a credit unless it’s listed 7 days before.

That’s incorrect. My s/t was listed on the Thursday before the match because I caught covid. It was resold, so my account has been credited. I don’t know where the 7 days before info comes from, as I’ve never heard of that.