Our fixture away to Sheffield Wednesday on Wednesday 21 October has been selected for broadcast by Sky Sports and as such all Season Ticket Holders (who have frozen their Season Ticket) and Premium Seat Members will need to be assigned special VIP iFollow access for this fixture. This means when you login to your iFollow account you can watch the game straight away without the use of a code. In order to assign you this level of access, your iFollow email address must be the same as the email address on your ticketing account. If this is not the case, you will need to create a new iFollow account using your ticketing account’s email address. If you already have an iFollow account with the same email address as your Brentford FC ticketing account but do not know the password, please click here (please check your junk folder if you don’t receive an email to reset your password). You must have an iFollow account registered to the same email address as your ticketing account by 2pm on Wednesday 14 October. Please keep hold of your username and password and check these credentials work ahead of matchday. If you have multiple Season Tickets linked to one email address, you are able to login on multiple devices up to four times with the same credentials (providing the iFollow email is the same as your ticketing account). Please note that this VIP iFollow approach only applies for home games and midweek away games that are shown live on Sky Sports. For non-Sky home and away midweek games, we will continue to send you a code to redeem as normal. Please note, your data will be passed to EFL Digital for the sole purpose of providing you access to iFollow. If you do not wish your data to be passed in this way, please reply and we will remove you from this but you will not then receive the VIP access to watch the match Our privacy policy can be viewed here. |
Having trouble? Please contact the iFollow customer support team by emailing [email protected] or using the live chat service which can be found on the bottom right hand corner of Brentford’s homepage. |
This one!
In order to assign you this level of access, your iFollow email address must be the same as the email address on your ticketing account. If this is not the case, you will need to create a new iFollow account using your ticketing account’s email address. If you already have an iFollow account with the same email address as your Brentford FC ticketing account but do not know the password, please click here (please check your junk folder if you don’t receive an email to reset your password).
You must have an iFollow account registered to the same email address as your ticketing account by 2pm on Wednesday 14 October.
Please keep hold of your username and password and check these credentials work ahead of matchday. If you have multiple Season Tickets linked to one email address, you are able to login on multiple devices up to four times with the same credentials (providing the iFollow email is the same as your ticketing account).
Please note that this VIP iFollow approach only applies for home games and midweek away games that are shown live on Sky Sports. For non-Sky home and away midweek games, we will continue to send you a code to redeem as normal.
Please note, your data will be passed to EFL Digital for the sole purpose of providing you access to iFollow. If you do not wish your data to be passed in this way, please reply and we will remove you from this but you will not then receive the VIP access to watch the match Our privacy policy can be viewed here.
Please contact the iFollow customer support team by emailing [email protected] or using the live chat service which can be found on the bottom right hand corner of Brentford’s homepage.
Mine arrived yesterday evening 21:47, they must be batched.
I've had the same reply in 2 separate emails and no direct response to my refund request thus far - suggests that the same thing has happened to many fans across the EFL...
.l
Since I have one, I can tell you that you are not right.
It's a very intuitive system. Surprised a anyone could get caught out by it to be honest (or not).That's what I think he's surmised. Silly ****.
No charge, it should just work. Assuming you have the VIP access
Thanks for that but I'm still not sure. Seems I have to subscribe each time and give card details. Don't reall trust it and not prepared to waste £10 that I can ill afford. Oh well.
Is your ifollow account the same email address as your ticketing account? This is the only way it will work for this match.
Exactly the same. Seen lots of others have the same too from the other thread
I've also found that any kind of tracker blocker will affect getting on to the Live Match Centre. I have Ghostery installed on Firefox and I have to disable it to get to the match centre.
I have managed to get in via the EFL iFollow app. Not the route advised but it seems to work.
It will depends which one you have. Suggest google might be useful.
Have you tried clearing cache? using a different browser? control-f5?
Well b*gg*r me - it just all suddenly works!! I've clearly no idea what I'm doing!!
Sorry I'm going sound really thick. Do I type in clear browsing data or is there a button?
