Tickets Spurs (A)

[8corner]

get paper ones then

How do you know/how do you choose paper tickets Nick?

 

[Alex]

Trying to pay and been stuck with the spinning wheel please wait for 5 mins

 

[nick logan]

How do you know/how do you choose paper tickets Nick?

yes safe standing or safe standing digital

 

[DizzeeRascal]

Had to ring up and get mine. Online system was a shambles.

 

[ianbees1]

There aren’t too many things in life that really unsettle me but the slightest glitch when buying a Bees ticket seems to send me into a blind panic…..

 

[alexcavell]

all the above issues happened to me but worked second try

I'm onto about my 11th try and have encountered about 4 different types of error that are still preventing me from buying the tickets!

 

[seanrs]

I ended up ordering my tickets by phone. Tried on online - was ordering two tickets (one being for F&F contact) but system would only let me order one ticket at a time. As a result it wasn‘t giving me two seats together.

All fine when ordering by phone but if anyone can shed any light on what I was doing wrong on my on line order, feedback most welcome.

 

[Raise The Roof]

Still charging P&P for digital tickets!

We have written to the club today, and that is being looked into.

 

[Basil Brush]

That website is bloody hard work!!
5 booked eventually.

 

[Paul_T]

Two in the bag, looking forward to this one a lot.

 

[BEESRULE]

I ended up ordering my tickets by phone. Tried on online - was ordering two tickets (one being for F&F contact) but system would only let me order one ticket at a time. As a result it wasn‘t giving me two seats together.

All fine when ordering by phone but if anyone can shed any light on what I was doing wrong on my on line order, feedback most welcome.

Suspect you were doing nothing wrong, but the workaround was as outlined by Nick L, hover over pick your own seats and then you could add ticket types for each and then go to check out basket and it worked.

 

[Bill Benn]

Given up now on phone to Ticket office

 

[hobbsy]

Not working on my phone, keeps trying to load seat map and falls over

What phone and browser? I have the same issue but was told it was due to my company policies on my phone


I have a Google Pixel 6 Pro with Edge. It works on Chrome.

 

[bee1958]

I couldn’t select more than one ticket for Friends and Family. What a mess.

 

[seanrs]

Suspect you were doing nothing wrong, but the workaround was as outlined by Nick L, hover over pick your own seats and then you could add ticket types for each and then go to check out basket and it worked.

Thank you

 

[Bill Benn]

Just spoke to the ticket office and he said dont go through APP just email e ticketing

 

[SammmeBee]

Is this defo 3pm on Sat or will it get moved?

 

[rebus]

What phone and browser? I have the same issue but was told it was due to my company policies on my phone


I have a Google Pixel 6 Pro with Edge. It works on Chrome.

It’s a bit unresponsive when ordering via the map on a phone. Got there in the end. It’s quite a handy feature to have though.

 

[N5022N122]

using laptop and it's not happy about my bank details etc and says complete all fields and ensure the payment covers the total amount. I have no problems with auto complete usually. Tried 5 times.

 

[hobbsy]

using laptop and it's not happy about my bank details etc and says complete all fields and ensure the payment covers the total amount. I have no problems with auto complete usually. Tried 5 times.

This happened twice with my Mastercard Credit but worked with my VISA Credit. Not sure if that was just luck

 

[hobbsy]

It’s a bit unresponsive when ordering via the map on a phone. Got there in the end. It’s quite a handy feature to have though.

This bug doesn't show the map at all

 

[hobbsy]

using laptop and it's not happy about my bank details etc and says complete all fields and ensure the payment covers the total amount. I have no problems with auto complete usually. Tried 5 times.

This happened twice with my Mastercard Credit but worked with my VISA Credit. Not sure if that was just luck

 

[hobbsy]

Is this defo 3pm on Sat or will it get moved?

Confirmed*

 

[ianbees1]

This happened twice with my Mastercard Credit but worked with my VISA Credit. Not sure if that was just luck

Same here Hobbsy.

 

[brentfordfc4ever]

I'm a season ticket holder 3500 taps. If I want to sit with a member, i have to wait for the game to reach all members and by together?

 

[hobbsy]

I'm a season ticket holder 3500 taps. If I want to sit with a member, i have to wait for the game to reach all members and by together?

No, purchase any seat and then ask the ticket office to move you.

 

[brentfordfc4ever]

No, purchase any seat and then ask the ticket office to move you.

Ok. So I buy a ticket in my window, then my mate does the same, should it reach members. I then call the office and ask for those seats to be together?

 

[hobbsy]

Ok. So I buy a ticket in my window, then my mate does the same, should it reach members. I then call the office and ask for those seats to be together?

Yes, otherwise you are playing a risky game. As a fail safe try and pick a seat near to each other, particularly as it's Safe Standing you might get away with it.

 

[Abu Dhabi Bee]

What phone and browser? I have the same issue but was told it was due to my company policies on my phone


I have a Google Pixel 6 Pro with Edge. It works on Chrome.

Samsung Galaxy S23 Ultra, didn't work on Chrome - personal phone so no policies. Can't use my work laptop because of said policies .

 

[hobbsy]

Samsung Galaxy S23 Ultra, didn't work on Chrome - personal phone so no policies. Can't use my work laptop because of said policies .

Thanks will feed back to the club

 

[CheltBee]

Had to ring up and get mine. Online system was a shambles.

Logged onto laptop at 2.05pm, got that same, confusing message ("not a member, no TAP's etc") about three times, gave up and called Ticket Office - was No.20 in the queue, so left a message asking them to call back.
Then went back online at about 2.20pm to take another look, got the rotating buffer thingy for a bit before getting through. The actual booking was easy thereafter - picked preferred seat and paid by M/C Credit Card, all on good 'ol Firefox(!), no problem.
Ticket Office still haven't called back, though I daresay they're extra busy just now.

P.S. I assume they'll email me my ticket, with QR Code, to print off? (I have a plastic ST Card, so they won't be able to send it to a Mobile)

 

[alexcavell]

View attachment 49088
Getting this message despite having over 4000 TAPs, any ideas what's going on?

View attachment 49094

I came across both of these messages when I tried to buy earlier, in addition to another type of payment failure message and an "Are you a robot?" error. Tried both my account and another family member's account, and on 2 different browsers. Still couldn't buy - I gave up in the end and will try again this evening. Painful.

 

[Raise The Roof]

What phone and browser? I have the same issue but was told it was due to my company policies on my phone


I have a Google Pixel 6 Pro with Edge. It works on Chrome.

Hobbsy, I would imagine this affects all of us. To me it felt like a bandwidth issue. A very slow and unresponsive system - where you could access the map, but not select the available seat you wanted. I tried at home, both on the App and Online. Both equally slow.

 

[Judio1999]

I went in May 23

It was definitely e tickets only
No Paper option

You got the ticket added to Google or Apple Wallet on your phone a couple of days before the game

And we won 3-1 by the way

Yes it IS Confirmed as Sat at 3pm

No Europa League the week before
Its CL only
Spurs are not in the CL

 

[Lush55]

I went in May 23

It was definitely e tickets only
No Paper option

You got the ticket added to Google or Apple Wallet on your phone a couple of days before the game

So how does that work for those that do not have smart phones??

 

[To Bee Someone]

Any people with issues with Chrome. Use an alternative browser like DuckDuck Go. That did the trick for me

 

[Judio1999]

So how does that work for those that do not have smart phones??

You have to call up the Ticket Office....

 

[Alex]

What a stupid unintuitive idea this is, why have the ticket type and a plus minus, just choose the ticket type for each one. It's not clear that you need to do this for each ticket. All of this could be done in the size of the box used for one ticket.

 

[Jay Bee]

I went in May 23

It was definitely e tickets only
No Paper option

There were paper tickets. I attended and had one



Our group are doing the same this time, just buy "tickets" instead of "digital tickets".

 

[Alex]

I went in May 23

It was definitely e tickets only
No Paper option

You got the ticket added to Google or Apple Wallet on your phone a couple of days before the game

And we won 3-1 by the way

Yes it IS Confirmed as Sat at 3pm

No Europa League the week before
Its CL only
Spurs are not in the CL

I had a paper ticket

 

[Alex]

What a stupid unintuitive idea this is, why have the ticket type and a plus minus, just choose the ticket type for each one. It's not clear that you need to do this for each ticket. All of this could be done in the size of the box used for one ticket.

View attachment 49095

Answering myself but it may help others, it works better if you pick the seats yourself as you choose the type when you select them from the map

 

[Alex]

Hobbsy, I would imagine this affects all of us. To me it felt like a bandwidth issue. A very slow and unresponsive system - where you could access the map, but not select the available seat you wanted. I tried at home, both on the App and Online. Both equally slow.

Yes was really slow, took two attempts to check out as the first one timed out before the payment went through.

 

[CheltBee]

Answering myself but it may help others, it works better if you pick the seats yourself as you choose the type when you select them from the map

Yeah, I somehow stumbled upon doing it that way and it worked fine all the way from there. (Don't usually ever get that with techy stuff)

 

[hobbsy]

Hobbsy, I would imagine this affects all of us. To me it felt like a bandwidth issue. A very slow and unresponsive system - where you could access the map, but not select the available seat you wanted. I tried at home, both on the App and Online. Both equally slow.

A multitude of issues but this one I've had for all seat map away games including the Watford friendly, so I'm not buying the bandwidth excuse.

 

[stocc]

Logged onto laptop at 2.05pm, got that same, confusing message ("not a member, no TAP's etc") about three times, gave up and called Ticket Office - was No.20 in the queue, so left a message asking them to call back.
Then went back online at about 2.20pm to take another look, got the rotating buffer thingy for a bit before getting through. The actual booking was easy thereafter - picked preferred seat and paid by M/C Credit Card, all on good 'ol Firefox(!), no problem.
Ticket Office still haven't called back, though I daresay they're extra busy just now.

P.S. I assume they'll email me my ticket, with QR Code, to print off? (I have a plastic ST Card, so they won't be able to send it to a Mobile)

I wouldn't hold my breath on that callback... I requested a callback on the day when new season tickets were offered to qualifying members. I still haven’t received the callback! (Like you, I was able to sort out my issue online, so didn't need to speak to anyone in the end). I suspect that there is an issue with their callback system.

 

[The Librarian]

Had problems on my work laptop (assumed WiFi issues) but then was mirrored on my phone 5G. Was when the map tried loading up

 

[rebus]

A multitude of issues but this one I've had for all seat map away games including the Watford friendly, so I'm not buying the bandwidth excuse.

Is selling via seat map a deal between all clubs or have we actively gone to others requesting one so we can sell like in that manner? Regardless it’s a good initiative.

 

[Raybees]

Question (I'm sure answered many times before)
Why am I unable to assign my sons ticket (doesn't have enough taps) to a family member who has?

 

[jlove]

I can’t event get to the Buy Tickets page. Tried 2 different browsers and it just hangs there and times out.

 

[nocoat]

No, purchase any seat and then ask the ticket office to move you.

but on this occasion we are picking our own seats so how would that work ?