Ticketing System Issues
This wiki post is the list of issues with the Ticketing System so that we can keep it all in one place
Feel free to add more, and the admins/mods will update this list into a comprehensive list of issues. Hopefully the Fans Groups can engage the club on fixing the more pressing issues.
- "Sold Out" doesn't mean sold out. After purchasing your own allocation of tickets for a match, the system reports the match as "Sold Out" to you whereas, in fact, tickets are still available to others and the fixture may yet go on General Sale. Suggested Fix: Change the "Sold Out" text to "Tickets Purchased"
- Piecemeal release of "Cup" tickets. When tickets are allocated to STHers, the tickets are released over several hours. The means that when buying for friends and family the allocation of tickets to them all may not be complete. This leads to confusion and concern that people have not been allocated a ticket for the fixture, whereas the process is still running and has not yet reached "Mr Zebedee"
- Pre-Season Friendlies are sold as "Cup Tickets". All non-league matches are assumed to be "Cup Ties" and therefore any non-league match (including pre-season friendlies) are labelled as Cup tickets
- The F&F customer journey. F&F tickets should be presented at every occasion that you can buy your own ticket. Currently the customer has to hunt around clicking on various links to eventually find them under "Reserved Tickets".
Cannot buy tickets with amount in credit. If you have credit, you cannot use it to buy tickets! Add "Credit" as a method of payment. Incorrect, you can purchase with credit.- Why can't I click on the big image to proceed? Instead I have to scroll down further for another tiny image to click on..
- For some games (e.g. pre-season friendlies) - and perhaps all non-league games - STHers should be guaranteed a seat, but should be able to select any non-reserved seat it the stadium. There is no need to restrict them to the seat that they sit in for the League games.
- Am I logged in or not. The system behaves as if you are logged in when you are, in fact, logged out. The consequence of this is that one is not offered the tickets that one is entitled to.
- TAP points transparency. There is no mechanism to validate TAPs points are correct.
- When buying a ticket under General Sale should be able to select / type a non F&F name (non-member) - or select guest. Not even sure how that would work for someone creating a new account that is not a member. You cannot add a non-member as a F&F so really not sure how this works / is supposed to work.
- Can't open Ticket Exchange in timely manner (Arsenal sold out on Monday 2/8 yet Ticket Exchange not opening until "by end of week". Why can't it be opened on same day as match is sold out?
- Common reports of tickets being allocated and not able to pay for them and not able to recover the current transaction. New transaction finds seats/F&F or other resources in first transaction unavailable. This means that user has to wait 20 minutes for basket to be emptied before retrying. This can happen to the same user several times in a row.
- Users have to log out and log in to see any changes in the matches they can purchase tickets for. This is particularly prevalent when new tranches of tickets go on sale "at 2pm" and user have to keep logging out and in again until the tickets appears. i.e. you cannot hit a refresh button, or f5 or wait for the screen to refresh itself
- Potentially issue with buying F&F tickets for restricted games if F&F member logged in. If logged in reports that it is greyed-out for others to buy for.
Feel free to add more, and the admins/mods will update this list into a comprehensive list of issues. Hopefully the Fans Groups can engage the club on fixing the more pressing issues.
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