Ticketing System Issues
Yes did think about the instructions that come with it after my post.
Ticketing System Issues
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Ticketing System Issues
nick logan
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PhilE
Definitely British Then
Ticketing System Issues
Just a thought but....Family stand may be cheaper than the rest of ground.
hobbsy
Optimist
Ticketing System Issues
From £15, if your Season Ticket is in the family enclosure it is £15. Elsewhere it is priced accordingly depending on where you are situated.
Ticketing System Issues
Why is it "My Bees Members" but not "My Bees Season Ticket Holders"?
aslan
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Ticketing System Issues
I don't think any tickets in family stand were on offer, not for members anyway. Not that I would've taken them, so may have missed it. But if it is the case, it is a bit misleading..
Ticketing System Issues
Thanks. I should have scrolled down to see the table with diff prices.
Ticketing System Issues
I clicked reserved tickets and they are there, at first glance you would think you can't go. very poor indeed.
also you get an order number for each ticket, I don't remember that previously. I might be wrong. But now you have to click on each different season ticket holder to print their ticket off. one of the the worst buying experiences I have encountered
Simon W
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Ticketing System Issues
I got all our tickets last night with no problems .. to print the tickets do I have to log in to each F&F’s accounts to print their ticket?
aslan
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Ticketing System Issues
All tickets will be under the Orders heading in your account to be able to print
Simon W
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aslan
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Ticketing System Issues
Thanks. So does that mean the F&F I bought tickets for, would still be able to buy tickets for their F&F or would that be ruled out too as their ticket has been bought?
Ticketing System Issues
No. Under order history, top left it will say ticket holder, click the drop down to select each ticket holder to print their ticket off.
hobbsy
Optimist
StevieSteve
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Ticketing System Issues
On a less technical note, 2 seasons back, it seemed that the Ticket Office were delaying issuing tickets, especially if they thought that there might be a bit of a ruckus on who should be eligible ( the postponed game against Fulham springs to mind).
Given that this year's allocation method has been published, could the TO be encouraged to enable buying tickets earlier so that everybody knows whether they qualiy for one and can make plans accordingly.
Given that this year's allocation method has been published, could the TO be encouraged to enable buying tickets earlier so that everybody knows whether they qualiy for one and can make plans accordingly.
Simon W
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Peteseeger
An expert on nowt
Ticketing System Issues
Only a suggestion but maybe this thread needs to be renamed to something like 'Ticketing system - Suggestions for improvements.' It seems to have become a mix of 'issues with the system ' and 'how do I?' Both are important but I think we already have a thread that specifically covers 'how do I? '. Please tell me to go forth and multiply if anyone is offended by this suggestion.
peterbees
Member
Ticketing System Issues
I also as a member purchased one ticket using credit for West Ham in the east stand
Ealing Bee
Well-known member
Ticketing System Issues
I had a job for a while which involved making internet bookings for all sorts of services, from websites all over the world, and I agree with all that. Shockingly bad.
Ealing Bee
Well-known member
Ealing Bee
Well-known member
Ticketing System Issues
Having spoken to T.O. staff on a related matter, I guarantee this one week notice requirement ("at least") is because the system does not allow the T.O. staff to make such an amendment themselves. Instead they have to go back to the system supplier for it to be actioned, likely on a case-by-case basis.
Ticketing System Issues
I missed this, yes, I tried again, and it's there. Removed from the wikipost.
PhilE
Definitely British Then
Ticketing System Issues
Not just the online system needs work.
Sent email yesterday...no reply.
Called the Ticket Office just now and spent 15 mins in queue listening to music that keeps breaking up and interrupted by updates of queue # (started at 12) and intermittent phone ringing. Finally get to front of queue where I am greeted by a recorded voice telling me they are experiencing high demand and to leave a message so they can get back to me (within 48 hours).
Sent email yesterday...no reply.
Called the Ticket Office just now and spent 15 mins in queue listening to music that keeps breaking up and interrupted by updates of queue # (started at 12) and intermittent phone ringing. Finally get to front of queue where I am greeted by a recorded voice telling me they are experiencing high demand and to leave a message so they can get back to me (within 48 hours).
Ticketing System Issues
My club?Not just the online system needs work.
Sent email yesterday...no reply.
Called the Ticket Office just now and spent 15 mins in queue listening to music that keeps breaking up and interrupted by updates of queue # (started at 12) and intermittent phone ringing. Finally get to front of queue where I am greeted by a recorded voice telling me they are experiencing high demand and to leave a message so they can get back to me (within 48 hours).
Ticketing System Issues
For a F and F just put your in basket first then go to F and F in the right side bar and if they qualify there will be the option to select them again add to basket the rest is the same whether for you or all those selected
Ticketing System Issues
Well compared to yesterday today was quite smooth. Ticket in basket-check, enter card details-check, order complete 5 mins so far. Print ticket processing…….. 10 mins later hit back button. Tried again ticket ready almost straight away. F&f ticket no problem, all much quicker than yesterday but there is always just something that doesn’t quite go to plan.
Ealing Bee
Well-known member
Ticketing System Issues
Yeah, except that the manual probably needs a YouTube instructional video...
Balders Bee
Active member
Ticketing System Issues
Yes exactly the same, ninth in the queue, waited patiently for 20 mins listening to an eclectic mix of 80s tracks before being directed to a bloody voicemail....that's not greatNot just the online system needs work.
Sent email yesterday...no reply.
Called the Ticket Office just now and spent 15 mins in queue listening to music that keeps breaking up and interrupted by updates of queue # (started at 12) and intermittent phone ringing. Finally get to front of queue where I am greeted by a recorded voice telling me they are experiencing high demand and to leave a message so they can get back to me (within 48 hours).
Trying to buy tickets for the Valencia game but no option to buy for my son -who is also a Season ticket holder & on my F&F. Obviously struggling with the increased volume of calls etc, mostly caused by having a crap system in the first instance.
'Ayes B
Well-known member
Ticketing System Issues
Managed to buy my ST seat for valencia and tried to get a West Ham ticket only to be told that i was not allowed. had to log back in and start from scratch to make the purchase
Railway Side Bee
Active member
Ticketing System Issues
A truly terrible buying experience. Every time I manage to actually buy and print a ticket for a game, I feel like I’ve achieved something. It really shouldn’t feel like that.
charliebee28
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Ticketing System Issues
Yes I have emailed and no response emailed them yesterday my son is a season ticket holder but does not have an email address as he is 13 but he does have a season ticket like me ...can get my ticket but I can’t get his followed the instructions yet no joy he is on my f and f but nothing tried logging in and out but nothing ....if it doesn’t get resolved And my son can’t get a ticket I won’t go just wait till we play Arsenal...we are premier league on the pitch but non league off of it when it comes to ticketsYes exactly the same, ninth in the queue, waited patiently for 20 mins listening to an eclectic mix of 80s tracks before being directed to a bloody voicemail....that's not great
PhilE
Definitely British Then
Ticketing System Issues
Good luck. The reply I recieved on my issue didn't even reference the same match and it totally failed to even address, let alone resolve, my question.
bracknell_bee18
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Ticketing System Issues
Surely the club read this forum?
How can we be so bad off the pitch when we seem to have abundance of staff looking after things but we struggle with basics like getting phone calls answered, emails replied to, club shop failings with stock and ordering.
This can’t go unnoticed surely must be spoken about internally within the club.
Is it a case of not investing in these departments or just not a priority for the club?
How can we be so bad off the pitch when we seem to have abundance of staff looking after things but we struggle with basics like getting phone calls answered, emails replied to, club shop failings with stock and ordering.
This can’t go unnoticed surely must be spoken about internally within the club.
Is it a case of not investing in these departments or just not a priority for the club?
Easter 1959
Active member
Ticketing System Issues
It is just amazing that the Club are still struggling with this; so, so disappointing.
Particularly if TAPS are going to be the arbiter of whether or not you get an 'away' ticket to places like Anfield and Old Trafford in the Promised Land; and how genuine the TAPS figure in your Ticketting Account is; people have waited 74 years to get back to where we belong and the least that should be achievable is that the system that allocates those tickets to Old Trafford and Anfield should be basically efficient and to operate with open integrity; it is not as though the system has not had enough time to sort this since March 2020.
Particularly if TAPS are going to be the arbiter of whether or not you get an 'away' ticket to places like Anfield and Old Trafford in the Promised Land; and how genuine the TAPS figure in your Ticketting Account is; people have waited 74 years to get back to where we belong and the least that should be achievable is that the system that allocates those tickets to Old Trafford and Anfield should be basically efficient and to operate with open integrity; it is not as though the system has not had enough time to sort this since March 2020.
Ticketing System Issues
I can get tickets for games for me and one of my daughter's but not the other, both are STHs , tried calling can't get through, if I can't get tickets for all of us guess I won't bother, shame to disappoint the kids, very annoying
filmyfan
Active member
Alex
VAR review advisor
Ticketing System Issues
Lost the will to live trying to buy my ST seat for Valencia. Received an error when trying to pay so doesn’t appear to have processed but now I’m ineligible to buy one because it thinks I already have. No email confirmation or order history in my account for this though.
hobbsy
Optimist
Ticketing System Issues
It gives you 20 mins to buy a ticket, so suspect it will be 20 rather than 15.
Doovster
Well-known member
Ticketing System Issues
I'm more shocked you don't have one of the 6 lounges to be honest ?