Ticketing System Issues

[Simon C]

From yesterday evening the tab to Log In to your Ticketting Account on the OS seems to have 'vanished'; the banner menu at the top changed colour from Black to White and if you click 'Tickets' all you get is two columns of four items, none of which are anything to do with your personal account.

I wonder if this is part of the transition to the 'One Password for Everything' process and this is just transient; or am I missing something in terms of where the Log In to your account now is?

Links are available from the Ticket Information page

Brentford FC Tickets | Upcoming Fixtures & On-Sale Dates

Find out when Brentford FC tickets go on sale. View upcoming fixtures, on-sale windows, and how to secure your seat for upcoming Premier League and cup matches at Gtech Community Stadium.

www.brentfordfc.com

I agree with you it's not obvious and appears to be a side effect of not implementing SSO along with the new site

 

[Easter 1959]

Thank you; not obvious does not really cover it; totally obscure would be better; it seems you have to actually click on the 'Home' and 'Away' buttons and follow the process to actually buy a ticket to get to your actual account; for instance to see your TAPS or to find out if your ticket has been posted.

To access your Ticketting Account you have to:

Click on Tickets on the OS top banner menu.

Know that the Tab that contains access to your account is 'Ticket Information'

Know that to get to your Ticketting Account you have to follow the process to actually buy a ticket; and know the place where your Ticketting Account is currently located is under the 'Buy Now' button!

Surely there ought/has to be some kind of direct link to your Ticketting Account; doubtless only transient until the 'one password for everything' is introduced.

 

[Hakonen_72]

Official website "still" has this information;

TAPs are awarded to Season Ticket Holders and Members when they attend home matches and purchase away tickets.

I thought they would try to stop the misuse of the system with away tickets and TAPs but obviously they don't.

Ticket Access Points

In order to reward fans who attend the most games, Bees supporters are able to earn Ticket Access Points (TAPs) through both home and away ticket purchases.

www.brentfordfc.com

 

[hobbsy]

Official website "still" has this information;

TAPs are awarded to Season Ticket Holders and Members when they attend home matches and purchase away tickets.

I thought they would try to stop the misuse of the system with away tickets and TAPs but obviously they don't.

Ticket Access Points

In order to reward fans who attend the most games, Bees supporters are able to earn Ticket Access Points (TAPs) through both home and away ticket purchases.

www.brentfordfc.com

There's nothing that can be done about away tickets, until they all become digital

 

[badgerbee]

There's nothing that can be done about away tickets, until they all become digital

Apart from Wolfsburg......??........

 

[hobbsy]

Apart from Wolfsburg......??........

Hmmm

 

[Railway Side Bee]

Selling tickets to football matches is literally the club's business, and yet trying to buy individual match tickets is constantly like playing an evil combination of 3-2-1 and the Krypton Factor. I received an email from the club earlier this month confirming my order for two Betis tickets. I've just followed the link from the email to the 'Your tickets are ready and you can now download and print them from your account'...but only my son's is showing on my account, not mine.

 

[Banana]

Selling tickets to football matches is literally the club's business, and yet trying to buy individual match tickets is constantly like playing an evil combination of 3-2-1 and the Krypton Factor. I received an email from the club earlier this month confirming my order for two Betis tickets. I've just followed the link from the email to the 'Your tickets are ready and you can now download and print them from your account'...but only my son's is showing on my account, not mine.

Is there a dropdown at the top where you can change the name from yours to your son's?

 

[Railway Side Bee]

Thanks - no...but I've logged in directly (rather than via the email link), and by doing that the reverse is true: my ticket is viewable, but not my son's. So I've screenshotted his via the email link and mine via the direct login. It is honestly ridiculous.

 

[Ghost]

Looking for some advice with Betis tickets. I’ve got a couple of tickets for me and the nipper and the order seems to be stuck at “in progress” and I’ve not been charged (as yet) my account has my card details logged. I’ve checked and the seats aren’t available anymore. What to do? Just turn up early and go to the ticket office? Don’t want to not be able to get in with an 8 year old in tow. Think the page bugged out as I was just finalising everything. I’ve got an order number but haven’t received a confirmation email.

 

[Ghost]

Panic over - it updated to “abandoned” and I rebooked properly.