Winnie

[northantsbee]

Sorry but i never treat anyone rudley unless they have put me in a position where i am left with no choice yet, i have only once found WInnie Helpful or polite, and even then she made an almighty cock up by not passing on my details for inclusion in 100 years of Griffin Park. Very disappointing and something i only found after the book had been printed.

Having said all that the problems arise of course from understaffing at critical times we all only have one pair of hands. Mind you a polite manner costs nothing

 

[Jakalo]

Winnie The Pooh

lol

i read what everyone has to say but personally never had a problem with her. all you need to do is sound cheerful and polite, and a bit charming. you lot must have caught her on a bad day and who knows she might be a sufferer of S.A.D.

as Nigel said these people ARE brentford

long live winnie

 

[Simon C]

But you're tall :shrug: So it's like you're already starting on her, be less tall to her :yes:

I expect Brentford to be rude to me. I think I like it.

That's the advantage of supporting a smaller club. They may be rude to you but at least you're on first name terms with them. Do you think the Man Utd message board has a thread moaning about Ethel from the megastore?

 

[nocoat]

They may have had a thread before wondering why some geezer answered the phone at said MegaStore and told the chap on the other side to pee off and support his local team










:shrug:

 

[Braemar Malc]

Still, I think Winnie is almost legendary like good ole Joycey, Jill Dawson.....and there I say Dennis Piggott!!!

 

[nocoat]

And Percy, don't forget Percy

 

[e14bee]

As a youngster I had a thing for Polly........

 

[PLE]

rang on monday on hold for 25 mins then winnie answered said can you hold?
i said no problem...
two minutes later she put the phone down before i had chance to speak.
had to phone again wait 20 mins she answered again before i spoke she answered brentford football club can you hold?
before i chance to speak i was on hold again.by this time i was:mad1: :mad1: just getting ready for the verbals ( winnie out winnie out!!!!!!!!!!!) when a young girl answered. sorry to keep you holding how can i help?
terrace ticket for sunderland game please ..........................................
which stand she replied
cannot get the staff....................

 

[PLE]

And Percy, don't forget Percy

also don't forget .............












ooh sweaty betty

 

[rebus]

As a youngster I had a thing for Polly........

So did Roy King.

 

[The Joker]

So did Roy King.

You beat me to it!

Question surely is why?

 

[Mr Tree]

it's good to hear John Mac's new phone system is working so well, eh?

 

[e14bee]

You beat me to it!

Question surely is why?

Don't know why he did
Perhaps it crossed his mind as it did mine that she could munch le carpet from time to time
For me it was the powerful 'Ice Maiden' approach lol

 

[paulmaddy]

I disagree with all the comments saying that you should treat her nicely and then she is ok.

It should be the other way round as she is the one in the customer service position. Step 1 is that she should treat all her customers nicely.

I've always been polite to her but she is occasionally rude, gets orders mixed up and does not give the club a professional image.

Just because 'she is Brentford' (to summarise a few arguments on here) shouldn't guarantee her a job at Griffin Park for life...

 

[Billy Hunt]

I disagree with all the comments saying that you should treat her nicely and then she is ok.

It should be the other way round as she is the one in the customer service position. Step 1 is that she should treat all her customers nicely.

I've always been polite to her but she is occasionally rude, gets orders mixed up and does not give the club a professional image.

Just because 'she is Brentford' (to summarise a few arguments on here) shouldn't guarantee her a job at Griffin Park for life...

Excellent post.

 

[BoroBee]

Tracey is the tops.

Winnie kept me hanging on for ten minutes before telling me that the phone sales finished ten minutes ago!!!!

 

[Loughtonbee]

She's ****ing rude, I deal with a lot of people on the phone every day & I'm a) never that rude to any of them & b) rarely spoken to as rudely as she often is to me.

Yes occasionally you'll catch her on a good day but as someone who buys all his tickets over the phone I probably have cause to speak to her more often than a lot of you & the bad days far outweigh the good.

Anyone telling me I should treat her with courtesy & I'll get it back can poke it. I wouldn't dream of being anything but polite & courteous to her even when she's being bloody rude to me & it's never got me anywhere.

 

[Billy Hunt]

She's ****ing rude, I deal with a lot of people on the phone every day & I'm a) never that rude to any of them & b) rarely spoken to as rudely as she often is to me.

Yes occasionally you'll catch her on a good day but as someone who buys all his tickets over the phone I probably have cause to speak to her more often than a lot of you & the bad days far outweigh the good.

Anyone telling me I should treat her with courtesy & I'll get it back can poke it. I wouldn't dream of being anything but polite & courteous to her even when she's being bloody rude to me & it's never got me anywhere.

I must agree.

 

[Mr Tree]

Winnie kept me hanging on for ten minutes before telling me that the phone sales finished ten minutes ago!!!!

yeah i got that on Monday - agree with Paulmaddy and Loughton too

 

[nocoat]

poll poll poll poll :laugh:

 

[The Joker]

poll poll poll poll :laugh:

As we've become quite good at giving people brown envelopes to leave GP quietly maybe the poll could ask whether we want to pay Winnie off?

 

[jlove]

My experience is, like many others, that you can catch her on a bad day and...

BUT, I think that often she is under pressure due to others not being prepared to pick up the 'phone, so I would not criticise her unduly. I though that she retired a year or two ago, so think she is only there to keep occupied and probably is not well paid.

 

[northantsbee]

She's ****ing rude, I deal with a lot of people on the phone every day & I'm a) never that rude to any of them & b) rarely spoken to as rudely as she often is to me.

Yes occasionally you'll catch her on a good day but as someone who buys all his tickets over the phone I probably have cause to speak to her more often than a lot of you & the bad days far outweigh the good.

Anyone telling me I should treat her with courtesy & I'll get it back can poke it. I wouldn't dream of being anything but polite & courteous to her even when she's being bloody rude to me & it's never got me anywhere.

I also buy a lot of tickets (tho not all over the phone) and unfortunately she has only once been polite to me.... however shes nowhere near as rude as Lisa!

 

[hanworthbee]

shes not as rude as this herbies pizza employee who told me to ****ing phone back when id ****ing decided what ****ing pizza I ****ing wanted.

 

[Perivale Bee]

I disagree with all the comments saying that you should treat her nicely and then she is ok.

It should be the other way round as she is the one in the customer service position. Step 1 is that she should treat all her customers nicely.

I've always been polite to her but she is occasionally rude, gets orders mixed up and does not give the club a professional image.

Just because 'she is Brentford' (to summarise a few arguments on here) shouldn't guarantee her a job at Griffin Park for life...

Agreed. Any professionally run organisation would have monitored her "service" levels and dealt accordingly. Maybe, now that we're in a new area things could change....

 

[Mr Tree]

shes not as rude as this herbies pizza employee who told me to ****ing phone back when id ****ing decided what ****ing pizza I ****ing wanted.

:laugh:

 

[Stanley]

This thread makes me die.

Its' probably one of the most significant days in our 110+ years of existence and one of the most active discussions is a debate about the telephone manner of one of more elderly and long serving members of the admin staff.

I suppose its Brentford init..

 

[BEEcool]

shes not as rude as this herbies pizza employee who told me to ****ing phone back when id ****ing decided what ****ing pizza I ****ing wanted.

i'd say winnie's on a par with this guy...

 

[Braemar Malc]

This thread makes me die.

Its' probably one of the most significant days in our 110+ years of existence and one of the most active discussions is a debate about the telephone manner of one of more elderly and long serving members of the admin staff.

I suppose its Brentford init..

It what makes our club so unique.

 

[bees66]

shes not as rude as this herbies pizza employee who told me to ****ing phone back when id ****ing decided what ****ing pizza I ****ing wanted.

rofl quality

 

[BoroBee]

i'd say winnie's on a par with this guy...

"F*cking phone back when you've f*cking decided where you want to f*cking sit andwhat f*cking ticket you want, f*cker!" That sort of thing?

 

[Brickie Chap]

This thread makes me die.

Its' probably one of the most significant days in our 110+ years of existence and one of the most active discussions is a debate about the telephone manner of one of more elderly and long serving members of the admin staff.

I suppose its Brentford init..

Yep, sorry if we expect to be treated as paying guests

 

[PLE]

rang on monday on hold for 25 mins then winnie answered said can you hold?
i said no problem...
two minutes later she put the phone down before i had chance to speak.
had to phone again wait 20 mins she answered again before i spoke she answered brentford football club can you hold?
before i chance to speak i was on hold again.by this time i was:mad1: :mad1: just getting ready for the verbals ( winnie out winnie out!!!!!!!!!!!) when a young girl answered. sorry to keep you holding how can i help?
terrace ticket for sunderland game please ..........................................
which stand she replied
cannot get the staff....................

Still not recieved tickets a week after phoning anyone else still waiting for them to arrive????????????????????????

 

[Edmundo]

Still not recieved tickets a week after phoning anyone else still waiting for them to arrive????????????????????????

I'd phone again, if I were you. I bought in person this time, but whenever I've bought by phone, the tickets have arrived the next day.

 

[Banana]

Still not recieved tickets a week after phoning anyone else still waiting for them to arrive????????????????????????

email the club - that's what I did and got sorted out straightaway.

My postman had my last two years' season tickets as well

 

[Gee Bee]

Still not recieved tickets a week after phoning anyone else still waiting for them to arrive????????????????????????

I had four ST seats ordered my card was debited for 3, so I emailed and informed them. They sorted the error of the missing ticket, which I received saturday. Unfortunately the other three have never arrived. So they are now re-issuing. Post Office not BFC appear at fault on this occassion and Tracey has been a great help in sorting everything out.

 

[PLE]

I'd phone again, if I were you. I bought in person this time, but whenever I've bought by phone, the tickets have arrived the next day.

if i phone what's the chances that i get a reply of
"what do you mean you want them before SATURDAY!"

 

[PLE]

email the club - that's what I did and got sorted out straightaway.

My postman had my last two years' season tickets as well

e-mail club - they said if it hasn't arrived by thursday call them are they reprint it and would post it out first class so it arrives on friday

 

[Banana]

e-mail club - they said if it hasn't arrived by thursday call them are they reprint it and would post it out first class so it arrives on friday

Why not collect the reprinted ticket on Saturday - far less worry,

 

[Infatuated Bees Alter Ego]

Why do the club not charge us for sending out the tickets ?
Whenever I have called the club and asked for them to be sent to me, it is free. I havn't had to pay P&P.
Must be costing the club a small fortune

 

[steve bee]

I had a problem with one of my tickets and have sent it back with a cheque to upgrade it and have added the return postage charge to my cheque.

 

[rebus]

Why not collect the reprinted ticket on Saturday - far less worry,

More queues at the collection point though.

 

[Banana]

More queues at the collection point though.

I was told that I could use the VIP queue

 

[Edmundo]

Why do the club not charge us for sending out the tickets ?
Whenever I have called the club and asked for them to be sent to me, it is free. I havn't had to pay P&P.
Must be costing the club a small fortune

A very small fortune indeed. 21p.

 

[halifaxbee]

Rang 3.30pm yesterday to change one of my tickets for Saturday's match. My 86year old dad couldn't make it after all(much to his disappointment). Could I have a student ticket for my son instead? New ticket arrived in post 8am this morning! Seems like pretty good service to me.

 

[Voice from the Braemar]

Rang 3.30pm yesterday to change one of my tickets for Saturday's match. My 86year old dad couldn't make it after all(much to his disappointment). Could I have a student ticket for my son instead? New ticket arrived in post 8am this morning! Seems like pretty good service to me.

winnie, is that you??

it IS isnt it

 

[Brickie Chap]

A very small fortune indeed. 21p.

...plus the man hours involved x number of posted tickets each season

 

[Infatuated Bees Alter Ego]

A very small fortune indeed. 21p.

Dear Mr Edmundo, sarcasm does not become you.
21p multiplied by X equates to ... quite a lot in my book.
Why should the club cover this cost and not the fan.
I thought every penny counted

 

[alikat]

Not forgetting the cost of the envelopes, either.

I've posted before that it really is ludicrous that they do not charge about 50p for postage. I'm sure that most people, including myself, who find it difficult to get to the ground other than on match days, would be quite happy paying this small extra sum and this would mean that the club wouldn't be throwing away this vital money at a time when they really should be keeping a very careful eye on the finances.

50p is a small extra price to pay AFAIC, and I'm sure that most people wouldn't bat an eyelid at this. The club may even make a little bit of extra money out of it - what a frightening suggestion that I've just made.

Sort it out, someone PLEASE - for the future of the club. It's not rocket science, after all, is it (even if you just charge cost price for the postage and envelope)?

 

[Infatuated Bees Alter Ego]

Going to E-Mail the club about this
Watch this space