Winnie

[Inappropriate Smilies Bee]

THEY?!??!?!

http://www.brentfordfc.premiumtv.co.uk/page/News/NewsDetail/0,,10421~786264,00.html

BFC="THEY"

did winnie, the spurs fan, write this????!!!!!!

 

[Brickie Chap]

Someone at the Club failed again yesterday. Person was described to me 'as that older lady'...

Anyway...a mate rang up yesterday morning looking for Col U tickets (bloody gloryhunter ) and offered to pay for two there and then and arrange for them to be collected later on that day. Simple enough I hear you cry...OH NO IT ISNT for Brentford...no need to do that...just pop down as we have tickets left...the chap tries again to pay and reserve the tickets...but no good...this lady wasnt for turning....

....so this chap sends his better half along to GP that afternoon to collect and pay for these tickets...can you guess whats coming next....YES...Sorry love all sold out...WELL DONE BRENTFORD...

With customer service like this...is it any wonder we lose so much money...

 

[Banana]

With customer service like this...is it any wonder we lose so much money...

We didn't lose money though - we sold all the tickets.

 

[Brickie Chap]

We didn't lose money though - we sold all the tickets.

Stop being such a ***** for once...

 

[Banana]

Stop being such a ***** for once...

lol lol lol

Stop posting b***ocks then

 

[Brickie Chap]

????

 

[Banana]

It's very simple. As a "consequence" of your gloryhunter mate calling for tickets in the incident that you regaled us with above.........we didn't lose any money.

 

[Brickie Chap]

Did anyone else read my point re customer service and losing money to be soley an issue for this one off transaction....or was it simply the Welshman...


Maybe we should ask that well know Brentford Tout for help with tickets...


'oi 'Nana, got any spares for Col U'

 

[Banana]

Maybe we should ask that well know Brentford Tout for help with tickets...

'oi 'Nana, got any spares for Col U'

You should have got your order in before. I've sorted out everyone that asked and it's too late now

 

[Brickie Chap]

I'm fine...its a fellow season ticket holder that isnt...and all because a paid employee of Brentford FC was too ****ing lazy to take the order over the phone...

 

[northantsbee]

Someone at the Club failed again yesterday. Person was described to me 'as that older lady'...

Anyway...a mate rang up yesterday morning looking for Col U tickets (bloody gloryhunter ) and offered to pay for two there and then and arrange for them to be collected later on that day. Simple enough I hear you cry...OH NO IT ISNT for Brentford...no need to do that...just pop down as we have tickets left...the chap tries again to pay and reserve the tickets...but no good...this lady wasnt for turning....

....so this chap sends his better half along to GP that afternoon to collect and pay for these tickets...can you guess whats coming next....YES...Sorry love all sold out...WELL DONE BRENTFORD...

With customer service like this...is it any wonder we lose so much money...

I agree, it is poor. Why couldnt he pay for them over the phone plenty of others did..... it is peverse that rules apply to some and not others. Bad PR, Bad Service and unfortunately not a surprise

 

[Guildford Bee]

and all because a paid employee of Brentford FC was too ****ing lazy to take the order over the phone...

I think she's a sour faced old trout. In my experience.....

 

[Wee Dave]

"I think we can make it a bit more professional in terms of the way we see customers - welcoming them and giving them a better experience” - Greg Dyke

:bling:

 

[Brickie Chap]

ITS AMAZING....ITS A MIRACLE...rofl

As if by magic...the chap has just been phoned and now has two seat tickets for tomorrows game...wow what a coincidence...a post on the GPG and then suddenly tickets appear....

 

[Brickie Chap]

I agree, it is poor. Why couldnt he pay for them over the phone plenty of others did..... it is peverse that rules apply to some and not others. Bad PR, Bad Service and unfortunately not a surprise

Look, stop starting trouble you as well....Banana, a leading member of BIAS, so was he posting in a private or BIAS capacity, thinks its ok...END OF SUBJECT

 

[PJ]

Phoned the other day and none of options 1-8 were any good to me as needed to speak to someone who wasnt on those choices.
It says please hold and a representative will speak to you........a minute later it says "sorry nobody is available to take your call, please try later"
Good job it wasnt someone important, a sponsor etc...

 

[northantsbee]

Look, stop starting trouble you as well....Banana, a leading member of BIAS, so was he posting in a private or BIAS capacity, thinks its ok...END OF SUBJECT

Who moi?

Wouldnt dream of it...........

 

[Nick Hester]

Anyway...a mate rang up yesterday morning looking for Col U tickets (bloody gloryhunter ) ...

Wasn't you was it Brickie? Haven't seen you at many 'aways' lately!

sh*t forgot Arsenal were on the box Tuesday weren't they!

 

[Brickie Chap]

No it wasn't me

As for Tuesday, I was helping abee, via satellite phone, to co-ordinate the Paris exiles fight back action....didn't even get home in time to see all the first half...saw the second mind...

 

[Banana]

Look, stop starting trouble you as well....Banana, a leading member of BIAS, so was he posting in a private or BIAS capacity, thinks its ok...END OF SUBJECT

lol lol lol

Go for it Brickie

Remember I'm the "driving force behind the GPG" and that is why your "mate" his tickets

 

[Brentford St George]

Just spoke to her in order to get Hartlepool tickets,extremely rude

 

[Voice from the Braemar]

Just spoke to her in order to get Hartlepool tickets,extremely rude

thats good for her

usually extremely rude and incompetentlol

 

[Wise old Bee]

She was very nice to me when I ordered some Swindon tickets the other day. I think it came as a shock to speak to someone who wasn't after Bournemouth tickets. It is time for a proper online ticket ordering system to be introduced, especially if it is to be Championship next season, although, after Southampton it will be a long time before I risk using it.

 

[Brickie Chap]

We have got a nice new online ticketing system. BB and JB insisted that John Mac had to stay on until it was up and running, something to do with him being the only person able to project manager it, or something like that. When he had finished, I assume this is the case given all the tears by BB and Co at the 'handling' of JM by certain sections of the Clubs support, he was released and picked up a further £28,000 as a leaving present.


Are you now telling me that we dont have this fancy system working

Oh my imagine leaving these people in charge of a £3m+ t/o company

ANIMAL FARM

 

[Simon C]

We have got a nice new online ticketing system. BB and JB insisted that John Mac had to stay on until it was up and running, something to do with him being the only person able to project manager it, or something like that. When he had finished, I assume this is the case given all the tears by BB and Co at the 'handling' of JM by certain sections of the Clubs support, he was released and picked up a further £28,000 as a leaving present.


Are you now telling me that we dont have this fancy system working

Oh my imagine leaving these people in charge of a £3m+ t/o company

ANIMAL FARM

Would still love to pop online and sort my 'pool tickets instead if having to risk the phone route, especially if I could pick my seat. No guarantee of that if you get through on the phones.

 

[FarnhamBee]

Would still love to pop online and sort my 'pool tickets instead if having to risk the phone route, especially if I could pick my seat. No guarantee of that if you get through on the phones.

It will all be sorted in 10 days time...

 

[GreenBee]

Just spoke to her in order to get Hartlepool tickets,extremely rude

Leave the poor woman alone!
Today was her first day back after a (well-deserved IMHO) week off,
so she probably had loads of stuff to deal with that no one else in the
office could do last week (including all the emails I sent her over the
last week for Stripes gigs bookings ).

BTW Nothing wrong with Spurs fans!

 

[Stanley]

Credit where credits' due it was multi-tasking Winnie today. Sold me my Pool tickets while dealing with someone's sesaon ticket application and answering the other phone at the same time...impressive stuff.

I am sure the club could find some other multi-tasking roles to help us through our financial predicament, maybe the turnstile operators could sell burgers at the same time??

 

[hanworthbee]

Extremely polite when I went to pick up my tickets, even joked with me that the only reason id been sent from the main reception to the play off ticket place and back again as id already paid for them was to keep me fit.

 

[chippendale]

"Me too, I didn't renew last season, but as I had a bit of spare unexpected money this month I thought I'd bite the bullett and give leroy my backing. So I went down on wednesday to get a new one, only to be told by Winnie that the girl dealing with season tickets was on holiday and there was a small pile on the reception top that she would have to deal with first..........so I couldn't have one until she was back. I might well find something else to spend my money on this week!!!!!!!!!!!!!!"





So Winnie strikes again. Another great piece of customer service. how much money has that women lost BFC by her negative attitude to the paying customer.

 

[Houghton Bee]

only to be told by Winnie that the girl dealing with season tickets was on holiday and there was a small pile on the reception top that she would have to deal with first..........so I couldn't have one until she was back..

jesus ****ing christ, cant they get a temp in for a week or two? i'd bet there are fans who'd VOLUNTEER for a couple of weeks part time doing the necessary work to help the club get some pennies in.

 

[Wilton Bee]

jesus ****ing christ, cant they get a temp in for a week or two? i'd bet there are fans who'd VOLUNTEER for a couple of weeks part time doing the necessary work to help the club get some pennies in.

They don't need to do that, all they need to do is become flexible/multiskilled in each role that needs doing.
I was the person who wanted to buy the s/o, Winnie & another person were both sitting in the reception below the office and to be honest neither appeared to be doing anything, i.e. just sitting there waiting for something to do!! I was going upstairs, having been directed there by the superstore guy. As I went to go pass the reception Winnie called/barked out 'Can I help you' as if I shouldn't have been there!!
It hardly inspires me to want to go back.

 

[wanderer paul]

Winnie should be the first one out of the football club. Nothing but a pain and if you ask for help shes really not bothered. If thats the front of Brentford FC again this season, then no wonder you can't get new supporters coming to GP.

 

[Idaho Bee]

Winnie should be the first one out of the football club. Nothing but a pain and if you ask for help shes really not bothered. If thats the front of Brentford FC again this season, then no wonder you can't get new supporters coming to GP.

Perhaps MA will take her to his new liar

Please Martin, Please. Pretty Please!

Bye Winnie

 

[hanworthbee]

everyone in the customer service industry is narky, Winnie stays Winnie stays

 

[Carri Bee Un]

I like service with a bit of an edge to it. Being treated like sh*t is all part of the fun and games that is being a brentford fan. :yes:

 

[Stanley]

I think we should lay off Winnie...she is a BFC legend

 

[Brickie Chap]

I think we should lay off Winnie...she is a BFC legend

Yep cus we have money to burn and that lazy cow knows it

 

[hanworthbee]

shes a legend worthy of a shag off any decent bees fan

 

[abee]

Yep cus we have money to burn and that lazy cow knows it

Now that you've sent to me full details of her employment package I'm inclined to agree with you mate...........shocking.......

 

[ChorleyBee]

Back in 1992 when we were promoted I tried to get tickets for the first match against Wolves as it was my daughter's 15th birthday that day. The women who answered the phone (with the customary agrressive snarl of 'Brentford' and the unspoken implication of 'what do you want, I'm too important to talk to you)) agreed that it was impractical for me to come to GP and twice took my card details promising to send tickets. Needless to say she didn't and it was only a personal appeal to Keith Loring on the day that got us in and restored my daughter's faith in human nature.

Would that miserable bitch have been Winnie?

 

[northoltbee]

I rang up the club today & Winnie answered. She said that she was just finishing serving the customers & could i hold. 5 minutes had passed & she came back to the phone. After acknowledging her apology, i said 'that's ok, i don't mind. I know your busy & who wouldn't understand ?.' She said that she had worked 12 of the last 14 days & had many supporters get annoyed with her ! This is not on. The woman, in my opinion, has been a LEGEND at Brentford long before MA. I say treat her with the respect she deserves.

I totally agree with. Anyone who has been with the club through the Noades years and stayed. Deserves a Gold medal.....rofl

 

[IsleofWight_Bee]

I think Winnie should be stuffed and mounted and put on display in the Brentford trophy cabinet as the only treasure the club has left.

PS I wasn't volunteering!!! lol

 

[Ronan]

She hung up on me before I was finished talking

 

[SmiffyBee]

She hung up on me before I was finished talking

she has a great deal of sense then....lol

 

[BFC T.O.M]

I do the volunteering for Brentfords Summer Initiative and we were due to attend the Chertsy show, which gets around 10000 people. We had organised it so that we had a large area to promote the club all free of charge along with the centre spread in the events programme. It was atleast £100's worth of promotion, and we were getting it free
Then the organiser made the mistake of trying to contact us at the club, (where obviously we volunteer and dont work).

Apparently Winnie was that rude to him and not at all helpfull.

Since then the gentleman has not returned any of our calls or sent us the info that he had 'popped in the post'

This was due to be our biggest event of the whole summer with a opportunity of selling club merchandise, and promoting season tickets etc!
To give a idea this week we attended 2 events both alot smaller than this and made around £110-£120 in merchandise, this week alone.

Surely our club is not in the posistion to throw away opportunities like this of generating money!

 

[South Acton Bee]

Winne got to be related to Noades surely

 

[Brentford St George]

If you attend the forum tonight you may want to present this fact to Mr Dyke

I do the volunteering for Brentfords Summer Initiative and we were due to attend the Chertsy show, which gets around 10000 people. We had organised it so that we had a large area to promote the club all free of charge along with the centre spread in the events programme. It was atleast £100's worth of promotion, and we were getting it free
Then the organiser made the mistake of trying to contact us at the club, (where obviously we volunteer and dont work).

Apparently Winnie was that rude to him and not at all helpfull.

Since then the gentleman has not returned any of our calls or sent us the info that he had 'popped in the post'

This was due to be our biggest event of the whole summer with a opportunity of selling club merchandise, and promoting season tickets etc!
To give a idea this week we attended 2 events both alot smaller than this and made around £110-£120 in merchandise, this week alone.

Surely our club is not in the posistion to throw away opportunities like this of generating money!

 

[BFC T.O.M]

If you attend the forum tonight you may want to present this fact to Mr Dyke

We do intend on prensenting it too the club!

Surely it cant be right though can it

 

[chippendale]

I do the volunteering for Brentfords Summer Initiative and we were due to attend the Chertsy show, which gets around 10000 people. We had organised it so that we had a large area to promote the club all free of charge along with the centre spread in the events programme. It was atleast £100's worth of promotion, and we were getting it free
Then the organiser made the mistake of trying to contact us at the club, (where obviously we volunteer and dont work).

Apparently Winnie was that rude to him and not at all helpfull.

Since then the gentleman has not returned any of our calls or sent us the info that he had 'popped in the post'

This was due to be our biggest event of the whole summer with a opportunity of selling club merchandise, and promoting season tickets etc!
To give a idea this week we attended 2 events both alot smaller than this and made around £110-£120 in merchandise, this week alone.

Surely our club is not in the posistion to throw away opportunities like this of generating money!

Another example for her customer care. :sad: