Winnie

[Inappropriate Smilies Bee]

she's got to go for that, ref!?!?!!!!

 

[Whitton Bee]

Been watching this thread with great amusement! Even though we are Bee's fans we don't deserve the sort of Sh1te that woman dishes out to us. I've been treated like a third class citizen god knows how many times over the last 6-8years.

I know we can go on about club infrastructure, training, Noades blah blah - bottom line is that she's a Kin disgrace

Feel better now that's been said - Cue abuse

 

[ianallon]

I went to Griffin Park to buy a season ticket today. I said "Good afternoon" to Winnie and she ran out of the office and head-butted me in the chest

 

[Beepositive]

I went to Griffin Park to buy a season ticket today. I said "Good afternoon" to Winnie and she ran out of the office and head-butted me in the chest

Did she stamp on your bo11ox as well

 

[ianallon]

Did she stamp on your bo11ox as well

No, she couldn't catch up with me - as I rolled backwards down the stairs

 

[Mads Bee]

No, she couldn't catch up with me - as I rolled backwards down the stairs

rofl lol

 

[Inappropriate Smilies Bee]

she's certainly sh*t at her job, i'll say that for her. and she's tottenham!! FACT

 

[hanworthbee]

she's certainly sh*t at her job

that bad she's been there 20 years

 

[Stanley]

Winne got to be related to Noades surely

He'd have to be her love child then!!

 

[Wilton Bee]

They don't need to do that, all they need to do is become flexible/multiskilled in each role that needs doing.
I was the person who wanted to buy the s/o, Winnie & another person were both sitting in the reception below the office and to be honest neither appeared to be doing anything, i.e. just sitting there waiting for something to do!! I was going upstairs, having been directed there by the superstore guy. As I went to go pass the reception Winnie called/barked out 'Can I help you' as if I shouldn't have been there!!
It hardly inspires me to want to go back.

Well I went back...............and what a difference a bit of customer service can do to make you feel part of the club...........only it was Tracey who gave it!! Winnie could learn a lot from her.
I was directed to Tracey who was away from where she normally works. She was extremely busy getting all the season tickets together in the sponsors lounge and in discussion with another 2 people when I went in. Once I asked who was Tracey, she stopped what she was doing, listened to what I needed and then took me back up to the shop to sort my request out...........That's customer service, she was polite, curteous and seemed happy to do it (although, if the truth be known it was probably a pain in the ar*s for her!)

Once again, well done Tracey.

 

[Mads Bee]

Well I went back...............and what a difference a bit of customer service can do to make you feel part of the club...........only it was Tracey who gave it!! Winnie could learn a lot from her.
I was directed to Tracey who was away from where she normally works. She was extremely busy getting all the season tickets together in the sponsors lounge and in discussion with another 2 people when I went in. Once I asked who was Tracey, she stopped what she was doing, listened to what I needed and then took me back up to the shop to sort my request out...........That's customer service, she was polite, curteous and seemed happy to do it (although, if the truth be known it was probably a pain in the ar*s for her!)

Once again, well done Tracey.

I like Tracey, she has always been polite and friendly whenever I have met her.

 

[Awaysocks]

Winnie is a lot better than she used to be, in fact the last few times I spoke to her I was expecting the usual aggro but she has been very polite and helpful.
However in the 80/90s she was a total @@@@.

"you want what ?"

 

[ChinaBee]

Winne got to be related to Noades surely

Are you sure they are not the same person, have you seen them in the same room together

 

[nocoat]

Does anyone know if I can go down to the club tomorrow and pick up my ST to save them posting them out?? If not I will phone the Winmeister tomorrow and find out for myself

 

[Wilton Bee]

Does anyone know if I can go down to the club tomorrow and pick up my ST to save them posting them out?? If not I will phone the Winmeister tomorrow and find out for myself

I'm sure Tracey told me that I could pick mine up from Monday, but please check because I'm getting mine posted so I didn't double check when they would be ready.

 

[nocoat]

OK Cheers, I think I will leave it then, as today is the only business day I could get down there

 

[The Joker]

Does anyone know if I can go down to the club tomorrow and pick up my ST to save them posting them out?? If not I will phone the Winmeister tomorrow and find out for myself

Check the O/S - think you can collect STs at the Meet the Manager event on Tues evening.

 

[nocoat]

Credit where credit is due. Winnie was double hard helpful in sorting out my Brighton tix this morning, even though my dick head mate texted me my book number rather than patron number...

:love2:

 

[jay1310]

Credit where credit is due. Winnie was double hard helpful in sorting out my Brighton tix this morning, even though my dick head mate texted me my book number rather than patron number...

:love2:

She was not helpful at all when the mrs got through at twenty to ten - she said "cant buy tickets yet I have not done the forms yet" - why could she not have written the details down FFS??? I supose she doesn't have a piece of paper and pen...... now she cant get through.
Pi$$ up in a brewary springs to mind

 

[Brickie Chap]

Once again we find ourselves asking how much money has this women cost Brentford over the years

 

[jay1310]

Once again we find ourselves asking how much money has this women cost Brentford over the years

Too much in my opinion BC

Another question to ask is after so many fook ups - would we expect to keep our jobs!

 

[Simon C]

Too much in my opinion BC

Another question to ask is after so many fook ups - would we expect to keep our jobs!

I guess people aren't aware of her screw ups. Who is immediately in charge of her and monitors her performance?

 

[BoroBee]

Well I went back...............and what a difference a bit of customer service can do to make you feel part of the club...........only it was Tracey who gave it!! Winnie could learn a lot from her.
I was directed to Tracey who was away from where she normally works. She was extremely busy getting all the season tickets together in the sponsors lounge and in discussion with another 2 people when I went in. Once I asked who was Tracey, she stopped what she was doing, listened to what I needed and then took me back up to the shop to sort my request out...........That's customer service, she was polite, curteous and seemed happy to do it (although, if the truth be known it was probably a pain in the ar*s for her!)

Once again, well done Tracey.

A great Ambassador for the club and a true supporter too! Let's hope we can keep her at GP this year and that the club don't push her into a move by insisting on those extra long hours and days. :sad:

 

[beehead]

:mad1: I've just phoned to order tickets for Brighton away, but I was asked to give my season ticket patron number. As I havent yet received it in the post, I couldnt give it!!
Therefore unable to purchase tickets for the Brighton match.
Thanks Winnie!!!!!

 

[maddogging]

:mad1: I've just phoned to order tickets for Brighton away, but I was asked to give my season ticket patron number. As I havent yet received it in the post, I couldnt give it!!
Therefore unable to purchase tickets for the Brighton match.
Thanks Winnie!!!!!

Well I might aswell hang up then. I have not received my season ticket either, surely they can look up on their database for my patron number, infact, can't they scramble around in the bin or something, dig out my season ticket, and get the number from that.....

 

[Gazza Bee]

:mad1: I've just phoned to order tickets for Brighton away, but I was asked to give my season ticket patron number. As I havent yet received it in the post, I couldnt give it!!
Therefore unable to purchase tickets for the Brighton match.
Thanks Winnie!!!!!

Thats what i suspected would happen. Sometimes the people at this club can be a right bunch of monkey idiots. How can I get a ticket when me season ticket hasn't been sent yet?

 

[rebus]

:mad1: I've just phoned to order tickets for Brighton away, but I was asked to give my season ticket patron number. As I havent yet received it in the post, I couldnt give it!!
Therefore unable to purchase tickets for the Brighton match.
Thanks Winnie!!!!!

lol lol

BFC's telephone sales should be contracted out. This is another reason for it.

 

[Brickie Chap]

Winnie is evil lol

 

[Ace Face]

The only way to change BFC is to demand that Winnie, gets direction from her Line Manager and takes your money. Don`t get angry get service.

The problem with Brighton is they know even with being stoopid, they will sell all the tickets.

 

[Banana]

:mad1: I've just phoned to order tickets for Brighton away, but I was asked to give my season ticket patron number. As I havent yet received it in the post, I couldnt give it!!
Therefore unable to purchase tickets for the Brighton match.
Thanks Winnie!!!!!

Why didn't you ask to speak to the person's supervisor or the Ticket Office Manager when this happens? I would try and get it resolved there and then rather than meekly accepting what I've been told and then taknig my frustration out on the GPG

 

[rebus]

Why didn't you ask to speak to the person's supervisor or the Ticket Office Manager when this happens? I would try and get it resolved there and then rather than meekly accepting what I've been told and then taknig my frustration out on the GPG

:yes:

 

[Beepositive]

:mad1: I've just phoned to order tickets for Brighton away, but I was asked to give my season ticket patron number. As I havent yet received it in the post, I couldnt give it!!
Therefore unable to purchase tickets for the Brighton match.
Thanks Winnie!!!!!

It gets worse - I've got my new season ticket and we are no longer a patron, we are now customers. They have changed last seasons numbers so you can't even quote last years patron number

 

[Banana]

It gets worse - I've got my new season ticket and we are no longer a patron, we are now customers. They have changed last seasons numbers so you can't even quote last years patron number

Oh no!!!!

Did you get this tragic event resolved on the phone? Did you ask them if they could get your Customer Number off their records? If not, why not? If they refused to do it, did you ask to speak to someone who would?

Or did you mutter some abuse and put the phone down and come on the GPG to rant?

Or something else?

 

[jay1310]

Oh no!!!!

Did you get this tragic event resolved on the phone? Did you ask them if they could get your Customer Number off their records? If not, why not? If they refused to do it, did you ask to speak to someone who would?

Or did you mutter some abuse and put the phone down and come on the GPG to rant?

Or something else?

So many questions Banana.... so am I right in assuming you dont rant on the GPG then?

Sometimes you dont get the opportunity to sort it out on the phone there is nobody on the other end to sort it out!

 

[Banana]

Sometimes you dont get the opportunity to sort it out on the phone there is nobody on the other end to sort it out!

Why not? Do they put the phone down on you? There's normally always someone on the end of the phone when I'm on the other end (well I think so!)

 

[jay1310]

Why not? Do they put the phone down on you? There's normally always someone on the end of the phone when I'm on the other end (well I think so!)

Indeed that has happened in the past!

 

[Banana]

Indeed that has happened in the past!

Then call back and ask to speak to the Ticket Office Manager and tell them what has happened. Nothing will change if no-one gets to know about it.

I'm sure Mr Gosling will be very interested in hearing about Customer Service issues like this. If indeed it happened in this case and not one "in the past".

 

[jay1310]

Then call back and ask to speak to the Ticket Office Manager and tell them what has happened. Nothing will change if no-one gets to know about it.

I'm sure Mr Gosling will be very interested in hearing about Customer Service issues like this. If indeed it happened in this case and not one "in the past".

It wasn't in this case Banana it was in the past and this was certainly escalated to the management at the time!

 

[Banana]

What case are you referring to jay1310? I've only replied to beehead and Beepositive - neither of whom seem to have replied recently.

 

[hanworthbee]

dont phone then get down to the club.

 

[jay1310]

What case are you referring to jay1310? I've only replied to beehead and Beepositive - neither of whom seem to have replied recently.

I can only reply in reference to what has happened to us, in the past Banana - not for beehead and Beepositive!
I was only replying to one of your posts saying why didn't you sort it out on the phone straight away....... which is a bit impossible if the other side has hung up on you!

 

[jay1310]

dont phone then get down to the club.

Thanks for the advise hanworth can get a bit expensive from Northamptonshire!

 

[Banana]

I can only reply in reference to what has happened to us, in the past Banana - not for beehead and Beepositive!
I was only replying to one of your posts saying why didn't you sort it out on the phone straight away....... which is a bit impossible if the other side has hung up on you!

Fine. Calls ni the past don't really help with trying to establish what problems people are having today. Thanks anyway.

 

[jay1310]

Fine. Calls ni the past don't really help with trying to establish what problems people are having today. Thanks anyway.

Sorry Banana didnt realise that this thread was only for todays problems!
Todays problem is that the mrs phoned at 9:40 to be told she could not book any tickets as she hadn't printed the blummin forms out..a question is why the hell do you need all these manual forms anyway? thought the ticket system was updated to cope with all this.... then when she called back later the line went dead after quarter of an hour!

When is the online ticket sales function going to be available?

 

[Banana]

I've just heard from the club that they WILL check against the database if you haven't received your season ticket yet.

So may I suggest that beehead and Beepositive callback.

jay1310, I was responding to the above two posters, you then seemed to be answering on their behalf which I was a little confused by - but you've cleared it up nicely now.

I've no idea when the online ticketing system will be available. I suggest you get in-touch with Jon Gosling. The same goes for the pieces of paper.

 

[Brickie Chap]

I've just heard from the club that they WILL check against the database if you haven't received your season ticket yet.

Winnie aint going to be happy

 

[jay1310]

Winnie aint going to be happy

How can you tell?

 

[Banana]

When is the online ticket sales function going to be available?

From: http://www.brentfordfc.premiumtv.co.uk/page/News/NewsDetail/0,,10421~871655,00.html#

Brentford Football Club would like to thank those who volunteered their services recently to help test the "On Line" Ticketing System.

Ticket Office Manager Tracey Studds said: "All the comments received from our volunteers have been taken on board. The testing went particularly well and inevitably it threw up a couple of blips which required minor adjustments. It may mean that we will initiate another test very soon. But we fully expect to have the system up and running in the very near future."

 

[Beepositive]

What case are you referring to jay1310? I've only replied to beehead and Beepositive - neither of whom seem to have replied recently.

Nana, sorry I didn't reply, some of us have to work for a living and I don't live on a computer.

Unfortunatly I did not make myself clear about the change from 'patron numbers' to 'customer' numbers. I picked my season ticket up on Friday so I became aware of these changes. What I meant to do in my post was to alert people that if they tried to quote last season's patron number when trying to order a Brighton ticket, it would not be valid as the club had made these changes.

I therefore did not have a problem with getting a ticket but from reading the postings on yesterdays' GPG many people did and I tried (not very well) to alert people.

Pleased to see that this issue seems to have been resolved (Tracy always comes up trumps) but the main issue still remains..........Winnie:sad:

 

[IsleofWight_Bee]

and I don't live on a computer

rofl very good JD!!

Typical BFC stuff though it has to be said. Try as hard as they do they still **** up.

WINNIE OUT!!!!