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Wolves (H)

When listing on the exchange are you guaranteed any credit to your account if it does not sell. To do this is the cut off seven days in advance? Cannot find this rule anyway apart from the latest season ticket news. Is this new or an old thing. Thanks.
 

Wolves (H)

When listing on the exchange are you guaranteed any credit to your account if it does not sell. To do this is the cut off seven days in advance? Cannot find this rule anyway apart from the latest season ticket news. Is this new or an old thing. Thanks.
This rule also applies for this season.

This is under every seat counts in the FAQ it was definitely an advertised perk last summer too even if the wording has changed slightly
In addition, we're guaranteeing payouts for Premier League tickets listed on the exchange at least seven days in advance of matchday, offering additional value back to you. This means, that if you know you won’t make a game at least seven days in advance, we will provide pro-rata credit into your account, regardless of whether your ticket sells on the ticket exchange, as long as you list a week in advance. For example, if you list up until 11.59pm on the Saturday prior to a game at 3pm on the following Saturday you will receive 1/19th of the cost of your season ticket back as credit into your account.
 

Wolves (H)

This rule also applies for this season.

This is under every seat counts in the FAQ it was definitely an advertised perk last summer too even if the wording has changed slightly
Thanks, do you have link to this. Still struggling to find it. The reason I ask is I tried listing last Sunday, but the site would not let me list and ended up having to call on Monday which they struggled to list. Not had any email. Thanking you again.
 

Wolves (H)

Thanks, do you have link to this. Still struggling to find it. The reason I ask is I tried listing last Sunday, but the site would not let me list and ended up having to call on Monday which they struggled to list. Not had any email. Thanking you again.
(This was linked from the ST renewal announcement page or email)
In the section "Every seat counts policy".

I assume the section above "Every Seat Counts Policy - Season Ticket & Premium Seat Usage Rules (2026/27)" is specifically for the new renewals there is a lot of repetition of the same stuff however.
 

Wolves (H)

Thanks, do you have link to this. Still struggling to find it. The reason I ask is I tried listing last Sunday, but the site would not let me list and ended up having to call on Monday which they struggled to list. Not had any email. Thanking you again.
If you have not had an email (or the listing is not shown in your account history), then you probably havent successfully listed.
Probably best to call TO again, otherwise you might not get your "7-day" credit. The 7 day rule definitely applies this season.
 

Wolves (H)

Thanks, do you have link to this. Still struggling to find it. The reason I ask is I tried listing last Sunday, but the site would not let me list and ended up having to call on Monday which they struggled to list. Not had any email. Thanking you again.
Unable to post on Exchange, I emailed the Box Office on Sunday evening to enquire what the problem was. Got a generic auto-replay later that evening, saying they hoped to "get back to me w.i. 3 days, unless exceptionally busy etc".
So I phoned the Box Office on Monday pm (to beat the 7 day guarantee) and they listed it for me - all seemed smooth for them to do, and it was there when I double-checked.
Then on Tuesday midday I got their considered (w.i. 3 day) reply, saying that they knew there had been a problem with the Tkt Exchange, that it was now fixed and I could go ahead and list my ticket!
I am assuming they didn't check to see that it had already been done, but hope that the (repaired) system will have picked up on it in time and I'll get my 1/19th credit sometime after next Monday.
 

Wolves (H)

If you have not had an email (or the listing is not shown in your account history), then you probably havent successfully listed.
Probably best to call TO again, otherwise you might not get your "7-day" credit. The 7 day rule definitely applies this season.
You mean the club has not successfully listed? As I said to the ticket operator in my call on Monday, which I suggested she feeds back to her superior, that Brentford is Premier League on the pitch but can be very much Non League off of it. They want you to use modern technology but cannot even be bothered to communicate the problems with the ticketmaster site used for the Exchange to the fanbase. They couldn';t even find my dads seat details from his name and address. Who runs this circus? I really don't have the time at the moment for all this. Not all doom for the club though as my Dad is on the verge of going into a home. One less oldie for them to worry about. Daytripper incoming.
 

Wolves (H)

Unable to post on Exchange, I emailed the Box Office on Sunday evening to enquire what the problem was. Got a generic auto-replay later that evening, saying they hoped to "get back to me w.i. 3 days, unless exceptionally busy etc".
So I phoned the Box Office on Monday pm (to beat the 7 day guarantee) and they listed it for me - all seemed smooth for them to do, and it was there when I double-checked.
Then on Tuesday midday I got their considered (w.i. 3 day) reply, saying that they knew there had been a problem with the Tkt Exchange, that it was now fixed and I could go ahead and list my ticket!
I am assuming they didn't check to see that it had already been done, but hope that the (repaired) system will have picked up on it in time and I'll get my 1/19th credit sometime after next Monday.
Best of luck.
 

Wolves (H)

Thanks, do you have link to this. Still struggling to find it. The reason I ask is I tried listing last Sunday, but the site would not let me list and ended up having to call on Monday which they struggled to list. Not had any email. Thanking you again.
There were technical problems at ticketmaster with listing tickets on the exchange. Not even sure the club were aware of it until reports started appearing on here and then BIAS pinged the right people at the club. It got fixed pretty quickly after.
 

Wolves (H)

There were technical problems at ticketmaster with listing tickets on the exchange. Not even sure the club were aware of it until reports started appearing on here and then BIAS pinged the right people at the club. It got fixed pretty quickly after.
Thank you BIAS. That's great news/
 

Wolves (H)

Hi everyone,

I’ll be in London next week with a colleague for a work event, and we were hoping to attend the home game against Wolves. We’re travelling from Portugal and would love the chance to see a Premier League match at your stadium.
Does anyone have suggestions on the best way to find tickets at this stage? I saw that the Overseas Membership might allow me to purchase two tickets, but I’m not sure if there are still any available for this match.

I even have Kelleher, Van den Berg and Thiago in my Fantasy team, so it would be great to see them play live.

Any advice would be really appreciated. Thanks a lot!
 

Wolves (H)

Hi Brenda, I have one listed on the exchange, half way line North Stand. Be quick. Offer open to others looking for a premium seat.
 

Wolves (H)

Hi everyone,

I’ll be in London next week with a colleague for a work event, and we were hoping to attend the home game against Wolves. We’re travelling from Portugal and would love the chance to see a Premier League match at your stadium.
Does anyone have suggestions on the best way to find tickets at this stage? I saw that the Overseas Membership might allow me to purchase two tickets, but I’m not sure if there are still any available for this match.

I even have Kelleher, Van den Berg and Thiago in my Fantasy team, so it would be great to see them play live.

Any advice would be really appreciated. Thanks a lot!

You needed to have a membership before the tickets went on sale to be eligible. Your best bet is to turn up at the ticket office and talk to them on Monday, you may need to show some evidence you live in Portugal, but can't hurt to try unless you have that f***ing annoying midlands accent in which case you'll be rightly told to bugger orrrffff. There's plenty of tickets still available for this one, don't go on a resale site as they'll rip you off.
 

Wolves (H)

Hi everyone,

I’ll be in London next week with a colleague for a work event, and we were hoping to attend the home game against Wolves. We’re travelling from Portugal and would love the chance to see a Premier League match at your stadium.
Does anyone have suggestions on the best way to find tickets at this stage? I saw that the Overseas Membership might allow me to purchase two tickets, but I’m not sure if there are still any available for this match.

I even have Kelleher, Van den Berg and Thiago in my Fantasy team, so it would be great to see them play live.

Any advice would be really appreciated. Thanks a lot!
1. You need to have a Membership before match tickets for a specific game go on sale, so it’s too late to become any sort of member.
2. Your only chance (assuming that touts are not active for this particular match) is to telephone (or visit) the Ticket Office, explain your situation (ideally including that you are a season ticket holder with a club in another European country) and see what they can do for you.
 

Wolves (H)

My wife wanted to buy a ticket to join us in S100 on Monday. There’s a seat there. She is able to purchase it. Problem is, she’s a concession but the ticket is only available as a full adult or an U18. This happened last time we tried as well. Why would it not be available as a concession?
 

Wolves (H)

My wife wanted to buy a ticket to join us in S100 on Monday. There’s a seat there. She is able to purchase it. Problem is, she’s a concession but the ticket is only available as a full adult or an U18. This happened last time we tried as well. Why would it not be available as a concession?
I'm guessing that this an Exchange ticket. They are only available at full adult, or U18 price only.
 

Wolves (H)

My wife wanted to buy a ticket to join us in S100 on Monday. There’s a seat there. She is able to purchase it. Problem is, she’s a concession but the ticket is only available as a full adult or an U18. This happened last time we tried as well. Why would it not be available as a concession?
Call the Box Office.
 

Wolves (H)

Hi everyone,

I’ll be in London next week with a colleague for a work event, and we were hoping to attend the home game against Wolves. We’re travelling from Portugal and would love the chance to see a Premier League match at your stadium.
Does anyone have suggestions on the best way to find tickets at this stage? I saw that the Overseas Membership might allow me to purchase two tickets, but I’m not sure if there are still any available for this match.

I even have Kelleher, Van den Berg and Thiago in my Fantasy team, so it would be great to see them play live.

Any advice would be really appreciated. Thanks a lot!
Call the Box Office. There's hundreds of tickets left. So you never know you're luck.
 

Wolves (H)

This is potentially our most important game of the season….so far 🧐 how can there be hundreds of tickets still ? New Brentford make me 🤮 only interested when it’s v arse, cfc, Man U, libpool etc etc🙄
Let’s get the ground rocking for this fkin vital game please 💪💪💪💪🙌🏼🐝
 

Wolves (H)

This is potentially our most important game of the season….so far 🧐 how can there be hundreds of tickets still ? New Brentford make me 🤮 only interested when it’s v arse, cfc, Man U, libpool etc etc🙄
Let’s get the ground rocking for this fkin vital game please 💪💪💪💪🙌🏼🐝
Most of them are exchange tickets, so STHers deciding to watch at home.

Do you want seat numbers for the "investigations" guv'?
 

Wolves (H)

Most of them are exchange tickets, so STHers deciding to watch at home.

Do you seat numbers for the "investigations" guv'?
Brentford season ticket holders who don’t turn up for these vital games make me 🤮….i think that’s what I meant to say my fruity friend 👀🫣😂

Unless they got a properly good excuse that is 🧐🧐🧐👀😬
 

Wolves (H)

Anyone else having trouble adding tickets to their Apple Wallet for this one? Keep getting the 'Something went wrong' message. I've tried on mobile and desktop, via a variety of browsers:

1773651769122.png
 

Wolves (H)

Anyone else having trouble adding tickets to their Apple Wallet for this one? Keep getting the 'Something went wrong' message. I've tried on mobile and desktop, via a variety of browsers:

View attachment 64780
Thanks for alerting. Have notified this to the club, in case there is some specific issue linked to the Wolves game.
 

Wolves (H)

Ticket been listed for a week. Premium seat near the half way line North Stand. Any interest? Imagine if we were at Twickenham?
1773657597055.png
 

Wolves (H)

Ticket been listed for a week. Premium seat near the half way line North Stand. Any interest? Imagine if we were at Twickenham?
View attachment 64788
Weird. Listed mine yesterday noon and it sold last evening. (Sorry Voice, I just can’t do tonight).
 

Wolves (H)

Anyone else having trouble adding tickets to their Apple Wallet for this one? Keep getting the 'Something went wrong' message. I've tried on mobile and desktop, via a variety of browsers:

View attachment 64780
Club have responded that lots of tickets successfully downloaded. So may be an issue specific to your phone. Please do ring or call at TO to try and assist.
 

Wolves (H)

Club have responded that lots of tickets successfully downloaded. So may be an issue specific to your phone. Please do ring or call at TO to try and assist.
Yeah, weird one. Can't add any tickets to wallet on my account, my nephew's one for tonight and for Everton refuses to add to wallet. Ticket office have sent me a PDF ticket for tonight's game...
 

Wolves (H)

Club have responded that lots of tickets successfully downloaded. So may be an issue specific to your phone. Please do ring or call at TO to try and assist.
Strangely enough, now that I have the PDF, I can also add the ticket to my wallet. In the ticketing site, it no longer shows as the bar code with the swiping line across it, but as a static QR code. Still can't add the Everton ones though for my wife and nephew though...

Anyway, all sorted for tonight. Thanks @Raise The Roof
 

Wolves (H)

Strangely enough, now that I have the PDF, I can also add the ticket to my wallet. In the ticketing site, it no longer shows as the bar code with the swiping line across it, but as a static QR code. Still can't add the Everton ones though for my wife and nephew though...

Anyway, all sorted for tonight. Thanks @Raise The Roof
Im confused about your references to Everton. I didnt think the matchday tickets were on sale yet? At least thats what the TO told me. Generally all these processes seem to be blocked until the on-sale date.
 

Wolves (H)

Im confused about your references to Everton. I didnt think the matchday tickets were on sale yet? At least thats what the TO told me. Generally all these processes seem to be blocked until the on-sale date.
Sorry i was wrong, tickets clearly are now on sale!
 

Wolves (H)

If purchased can you get physical tickets from the club ? I promise not to sell them to Brenda. NB. Just asking. I don't actually want any.
 

Wolves (H)

If purchased can you get physical tickets from the club ? I promise not to sell them to Brenda. NB. Just asking. I don't actually want any.
Yeah, a4 print out. £5 admin fee
 
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Wolves (H)

Sorry i was wrong, tickets clearly are now on sale!
Indeed. My son and I are STH in the East Stand and we like to bring Brentford supporting friends and family along. Never had a problem like this before. I manage everyone's tickets and we buy extras near us through my wife's account. Usually I just go to Account Menu - Ticketing - Digital Passes, select the relevant tickets and add them to wallet. That no longer seems to work for me, with the error shown above. Not for this fixture or for the upcoming Everton one.

Also, the tickets I manage used to show in the Brentford app under Tickets - Access Tickets, but they no longer do. I can just seem mine and my son's season tickets in there now.

I wonder if something went wrong when I renewed my season ticket...

Anyway, that's for another thread.

Thanks for all your help.
 
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