Silly Hat
Purveyor of (mostly) absolute nonsense
Ticketing System Issues
See my post #545, which will helpfully update you on this abject embarrassment ?
Ticketing System Issues
- Thread starter Banana
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hobbsy
Optimist
Ticketing System Issues
Yes, at some point but that is something that SecuTix have to develop, so it goes in the queue and if other clubs aren't shouting about it probably won't get priority.
Worthing Red
Come on Bees
Ticketing System Issues
BFC have finally emailed to say they will add the Taps for Arsenal to his account
However in future we should take a screenshot with the Windows date and time in the bottom right corner to prove what the value was.
Ticketing System Issues
So every fan has to take a screenshot of their account each day?
Doovster
Well-known member
Ticketing System Issues
A positive story for a change. Needed to upgrade two kids to adults for a forthcoming match. Emailed club yesterday to request a call back in accordance with their recommendation.
Got a call this afternoon from a young chap who goes by the name 'Jet'. Very helpful and all done with minimum fuss, upgraded tickets have now been received in my order history to print at home.
This is something which they are looking to put on-line as an automated process which it obviously should be, to ensure the ticket office personnel can deal with more pressing and urgent matters. They are apparently dealing with around 600 incoming emails every couple of days. No doubt improvements to the ticket system would massively reduce this workload on them.
Got a call this afternoon from a young chap who goes by the name 'Jet'. Very helpful and all done with minimum fuss, upgraded tickets have now been received in my order history to print at home.
This is something which they are looking to put on-line as an automated process which it obviously should be, to ensure the ticket office personnel can deal with more pressing and urgent matters. They are apparently dealing with around 600 incoming emails every couple of days. No doubt improvements to the ticket system would massively reduce this workload on them.
Worthing Red
Come on Bees
Ticketing System Issues
Have they asked fans to do this? I don't remember this requirement appearing anywhere!
ruislip bee
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TW3Bee
Can We Play You Every Week
hobbsy
Optimist
Ticketing System Issues
Excellent, I'll take a screenshot today and then set my clock on my computer back to the 12th August and then I can get all the TAP's again.
aslan
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Ticketing System Issues
??
What is "looking into it further"? Surely any sort of checks are fairly obviously without the screenshot? Fan number 0001, had ticket for Saturday, ticket used, no TAPs increase since last week, add them on.
And as Hobbsy mentioned above, the screenshot is very easy to manipulate.
I know best practice is paying attention to these things yourself (TAP's score) but surely the onus should be on the club?
hobbsy
Optimist
Ticketing System Issues
I mentioned this at the ticketing meeting, in the absence of transaction history in secutix they should be taking daily dumps of the data so they can refer back to it.
Ticketing System Issues
You'd have to have an env for each day in order to look at it though.... Mind you, it's SaaS isn't it? So no problems!
hobbsy
Optimist
Ticketing System Issues
Yes or shove it all into a data lake/warehouse. I think Mike Mentioned they had one of them.You'd have to have an env for each day in order to look at it though.... Mind you, it's SaaS isn't it? So no problems!
StevieSteve
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hobbsy
Optimist
Ticketing System Issues
No, you would need two Screenshots to prove it hasn't changed. Unless you are relying on the ticket office checking the current value.
StevieSteve
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Les Beeavinu
Administrator
Silly Hat
Purveyor of (mostly) absolute nonsense
Ticketing System Issues
This is beautiful and only non-loyal, moaning so-called “fans” would expect a multi-million pound business to have a ticketing system that had a button called “Track your TAPs” to allow paying customers to, I don’t know, maybe track their TAPs.
?
rebus
On my final warning
Ticketing System Issues
I don't think you've understood the opportunity here. You need to show that you are *missing* TAPs, not that you've got too many
So you need to demonstrate that your TAPs haven't changed since, say, 1st August 2021.
Mikey Bee
Not entirely serious
Ticketing System Issues
I don't think you've understood the opportunity here. You need to show that you are *missing* TAPs, not that you've got too many
So you need to demonstrate that your TAPs haven't changed since, say, 1st August 2021.
Nope. I took the screenshot at 19:30. It now says I've only got 2000.... I feel an email to the club is coming soon.
marvelous007
Active member
Ticketing System Issues
How many other (professional) football clubs use the same ticketing system?
hobbsy
Optimist
marvelous007
Active member
hobbsy
Optimist
Bangor Bee
Bangor Bee
Ticketing System Issues
I've ordered stacks of tickets from all over the place over the years, and I have to say that this system seems to have more gremlins in it than any I've previously used.
Ticketing System Issues
As long as we don’t get them wet or feed them after midnight we should be ok. ???
Sandhurst Bee
Member
Ticketing System Issues
My first time to LR last Saturday but remembered to look today and TAPs had been added to my father in law’s and my account ok.
As for tickets I didn’t have any issues when I ordered them so, reading this thread, I seem to have been lucky
TW3Bee
Can We Play You Every Week
Ticketing System Issues
Same here, eventually.
It is very difficult to navigate, but once sussed it has been ok.
StevieSteve
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Ticketing System Issues
Yeah, I suspect the big issues are with F&F when they're on different levels of entitlements to tickets.
If that doesn't apply, it's a bit awkward, but copeable
If that doesn't apply, it's a bit awkward, but copeable
maddogging
The Silver Fox of the GPG
Ticketing System Issues
It’s just so so so sh*t. On the ticket exchange trying to get two tickets, went in under my wife’s account who has one of my children set up under her also, would only let me select one ticket, no option to select two and then allocate one ticket to my sons membership. I just can’t understand how it is so painfully sh*t to navigate !
badgerbee
Mafeking Avenue........gets you there!!!!
Ticketing System Issues
Just saw this on earlier tweet from the club:
"Each member has to log-in to http://exchange.brentfordfc.com separately, even if they are linked as friends and family."
? f*** knows why.....
maddogging
The Silver Fox of the GPG
Ticketing System Issues
which is utter b***ocks, so they want me to risk getting one ticket on one account and then another ticket on a different account and hope I can get them together !!! It’s f***ing useless
AB
Well-known member
Ticketing System Issues
Are you one of the PL’s trade mark team? They have an interest in ensuring the correct name is consistently used. Otherwise it’s not that big a deal.
hobbsy
Optimist
Ticketing System Issues
The FL is called the EFL, its been that way for six years.
jlove
Well-known member
AB
Well-known member
Ticketing System Issues
I’d forgotten they existed to be quite honest. I’ll probably remember if the pitch starts to cut up now their season’s about to start.
ruislip bee
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jlove
Well-known member
ruislip bee
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longtimeagobee
Active member
Inappropriate Smilies Bee
Well-known member
Ticketing System Issues
Your head will explode if I tell you what some of us still call the bottom tier after 30 years.