Ticketing System Issues

[badgerbee]

Appreciate that a lot of this has been covered in the Leicester ticketing thread (perhaps those posts should be moved here?) but the biggest frustrations I currently have with the ticketing system (apart from Away fans being able to get their hands on tickets in the home areas by continuing to purchase memberships which makes the below even worse.............) are a s follows:

• Being told a ticket is 'no longer available' when you have selected it and gone straight to your basket to pay. Surely once selected, no-one else should also be able to select it, and you should have x minutes to complete the purchase, before it is re-released for selection?
• The ground overview map showing blocks that apparently have availability, but when you go to the 'select seat' option no available seats are displayed.
• Inability to purchase a single seat if it's next to another due to 'orphan seat' rule. Surely once there are limited numbers available this rule should be disabled?

 

[Ace Face]

I know I should know this, but I can't find any info on the BFC website.
Be kind.

The tickets that are put up for sale on Ticket Exchange, do they get listed on the BFC ticketing website and you just keep logging on as a member on the BFC ticketing website and buy from there if available? You don't actually buy from the Ticket Exchange site.

 

[Banana]

I know I should know this, but I can't find any info on the BFC website.
Be kind.

The tickets that are put up for sale on Ticket Exchange, do they get listed on the BFC ticketing website and you just keep logging on as a member on the BFC ticketing website and buy from there if available? You don't actually buy from the Ticket Exchange site.

Different place of course!

Brentford Account

exchange.brentfordfc.com

 

[Ace Face]

Thanks.

Different place of course!

Brentford Account

exchange.brentfordfc.com

 

[Andy_Mc_is_God]

Trying to call the ticket phoneline.
In the queue, nice psychedelic music, 'thank you for your patience', round and round and round, getting close to the front (4th is best so far) ..... then nothing.
Silence.
Time and time again.
Anyone else have the same issues?
Anyone know a solution please?

 

[hobbsy]

Trying to call the ticket phoneline.
In the queue, nice psychedelic music, 'thank you for your patience', round and round and round, getting close to the front (4th is best so far) ..... then nothing.
Silence.
Time and time again.
Anyone else have the same issues?
Anyone know a solution please?

Yes, someone has reported this to me via WhatsApp. They only got to 5th though.

 

[Andy_Mc_is_God]

Yes, someone has reported this to me via WhatsApp. They only got to 5th though.

Does that make me special?

 

[TW3Bee]

Received an email today, to say my ticket had been sold on the exchange.
Only problem is I haven't put one up for sale.

 

[TW3Bee]

In my account it's still giving me the option to put it on the exchange.
Have sent an email, if I don't get a reply I think a trip to the box office may be the best option.

 

[Banana]

Received an email today, to say my ticket had been sold on the exchange.
Only problem is I haven't put one up for sale.

You haven't listed your ticket for any matches?

 

[JCMcBee]

Trying to call the ticket phoneline.
In the queue, nice psychedelic music, 'thank you for your patience', round and round and round, getting close to the front (4th is best so far) ..... then nothing.
Silence.
Time and time again.
Anyone else have the same issues?
Anyone know a solution please?

...yes mate....my strong advice....from experience....hang up on them before they do you......feck 'em :thumbs:

 

[TW3Bee]

You haven't listed your ticket for any matches?

No.

And the ticket number they have quoted is not mine either.

 

[TW3Bee]

All sorted now.

Turns out it was one of my F & F members who put his Norwich ticket on there.

 

[hobbsy]

All sorted now.

Turns out it was one of my F & F members who put his Norwich ticket on there.

Thanks for the info, the club are working on improving the emails so we will check if this one is on the list.

Including the name of the ticket holder shouldn't be too difficult.

 

[TW3Bee]

Thanks for the info, the club are working on improving the emails so we will check if this one is on the list.

Including the name of the ticket holder shouldn't be too difficult.

I got the notification but the person who put it on the exchange, hasn't.

 

[hobbsy]

I got the notification but the person who put it on the exchange, hasn't.

Did you all buy your Season Tickets together? And if so were you the purchaser?

 

[TW3Bee]

Did you all buy your Season Tickets together? And if so were you the purchaser?

Yes

 

[hobbsy]

Yes

Okay could be the reason, thanks

 

[bracknell_bee18]

Sure this one has reared head before. Went to purchase tickets on membership but put security code of card in wrong and then rather than let you try and enter again it says order not fulfilled and in progress.

Get an email 15 minutes saying tickets cancelled and now sold out

Tried to rectify quickly by calling box office but no answer

 

[Andy_Mc_is_God]

Trying to call the ticket phoneline.
In the queue, nice psychedelic music, 'thank you for your patience', round and round and round, getting close to the front (4th is best so far) ..... then nothing.
Silence.
Time and time again.
Anyone else have the same issues?
Anyone know a solution please?

Finally got through at my fourth attempt today
First three calls were with my 'smart' phone but each time the call was 'dropped'.
Went 'old school' with my land-line for the 4th go and worked a treat.
Suggest others go that route and advise if I was just lucky or not.

Felt sorry for the poor bloke on the end, he must meet a lot of frustrated fans.

 

[AB]

Finally got through at my fourth attempt today
First three calls were with my 'smart' phone but each time the call was 'dropped'.
Went 'old school' with my land-line for the 4th go and worked a treat.
Suggest others go that route and advise if I was just lucky or not.

Felt sorry for the poor bloke on the end, he must meet a lot of frustrated fans.

The service on the phone has been really good, patient and helpful each time I’ve used it. The website has been good enough and improving that I’ve bought Villa, Wolves, Burnley, Stoke and Everton tickets online

 

[ITK]

Finally got through at my fourth attempt today
First three calls were with my 'smart' phone but each time the call was 'dropped'.
Went 'old school' with my land-line for the 4th go and worked a treat.
Suggest others go that route and advise if I was just lucky or not.

Felt sorry for the poor bloke on the end, he must meet a lot of frustrated fans.

I feel sorry for the fans the club should have had this sorted a long time ago

 

[Basson68]

Hi there has anyone managed to get their tickets for a match with the QR code on the fanscore Bees App?

 

[hobbsy]

Hi there has anyone managed to get their tickets for a match with the QR code on the fanscore Bees App?

No, that isn't in use yet.

 

[Basson68]

Many thanks for reply, my friend uses it for the rugby so assumed we could as well.

 

[hobbsy]

Many thanks for reply, my friend uses it for the rugby so assumed we could as well.

I've tried it and it really isn't ready for wider use, would be interesting to know if it's our implementation or FanScore itself but it was an appallingly bad user experience.

 

[Jay Bee]

Asking on behalf of member friends

Does anyone know if a member can buy two tickets through the exchange in one transaction, for two members?

Situation -
There are at least two members in friends and family group
Neither has already purchased for this game, yet
When trying to select two available seats and add to basket, it seems not to work

I wondered if anyone done this recently and has any feedback. I will ask them to call the ticket office if there is no obvious trick.

 

[Banana]

Asking on behalf of member friends

Does anyone know if a member can buy two tickets through the exchange in one transaction, for two members?

Situation -
There are at least two members in friends and family group
Neither has already purchased for this game, yet
When trying to select two available seats and add to basket, it seems not to work

I wondered if anyone done this recently and has any feedback. I will ask them to call the ticket office if there is no obvious trick.

Don't think so. Neither can you list a ticket on the exchange except for one's own.

 

[EarleyBee]

I have two season tickets for me and my eldest son, neither of us can make tomorrows match and my sister and brother-in-law were going to go. They have pulled out last minute, I've been able to put my ticket on the exchange but under the exchange option my sons ticket doesn't appear. I purchased both season tickets and can see both under My Tickets and Season Tickets but can't work out how and if I can put my sons ticket on the exchange. Does anyone know the answer to whether I can do this?

 

[Les Beeavinu]

I have two season tickets for me and my eldest son, neither of us can make tomorrows match and my sister and brother-in-law were going to go. They have pulled out last minute, I've been able to put my ticket on the exchange but under the exchange option my sons ticket doesn't appear. I purchased both season tickets and can see both under My Tickets and Season Tickets but can't work out how and if I can put my sons ticket on the exchange. Does anyone know the answer to whether I can do this?

Only the ticket holder can put it on the exchange.

 

[hobbsy]

I have two season tickets for me and my eldest son, neither of us can make tomorrows match and my sister and brother-in-law were going to go. They have pulled out last minute, I've been able to put my ticket on the exchange but under the exchange option my sons ticket doesn't appear. I purchased both season tickets and can see both under My Tickets and Season Tickets but can't work out how and if I can put my sons ticket on the exchange. Does anyone know the answer to whether I can do this?

You will need to use your son's account to list it. If he doesn't have one it's probably a bit late unfortunately.

 

[aslan]

I have two season tickets for me and my eldest son, neither of us can make tomorrows match and my sister and brother-in-law were going to go. They have pulled out last minute, I've been able to put my ticket on the exchange but under the exchange option my sons ticket doesn't appear. I purchased both season tickets and can see both under My Tickets and Season Tickets but can't work out how and if I can put my sons ticket on the exchange. Does anyone know the answer to whether I can do this?

You will need to use your son's account to list it. If he doesn't have one it's probably a bit late unfortunately.

Could convert it to a pdf and sell it to someone on here if too short notice to sort out issues with exchange/account (not sure if that has to be done on the account too, mind)

 

[EarleyBee]

Thanks all, I'll see if I can contact my son and get him to put it up on the exchange, I'd rather do it via the exchange as then assume the club is responsible for whoever it gets sold to, assuming it gets sold at this late hour.

 

[EarleyBee]

Thanks all, I'll see if I can contact my son and get him to put it up on the exchange, I'd rather do it via the exchange as then assume the club is responsible for whoever it gets sold to, assuming it gets sold at this late hour.

I managed to get hold of my son and both tickets now on the exchange, so that's two together in W231 for anyone interested

 

[Judio1999]

Very interesting article from Wimbledon Fan
Sounds like they have a similar system to us ??

One way ticket - SW19's ARMY

Happy Easter. No, this isn't a reference to AFCW's current journey to relegation, although you'd be forgiven thinking it was. Nor is it a Wycombe preview, where I'll let Mark Bowen do it for me instead. I'm at Reading v Swansea tomorrow, so the next update will be Tuesday. I believe I've got the...

sw19army.com

 

[Banana]

Very interesting article from Wimbledon Fan
Sounds like they have a similar system to us ??

One way ticket - SW19's ARMY

Happy Easter. No, this isn't a reference to AFCW's current journey to relegation, although you'd be forgiven thinking it was. Nor is it a Wycombe preview, where I'll let Mark Bowen do it for me instead. I'm at Reading v Swansea tomorrow, so the next update will be Tuesday. I believe I've got the...

sw19army.com

It's the same supplier...

 

[Hakonen_72]

Did the Brentford app work for scanning the ticket on the turnstiles at all during the first PL season?

 

[hobbsy]

Did the Brentford app work for scanning the ticket on the turnstiles at all during the first PL season?

No, it wasn't used. Will be next year.

 

[Banana]

No, it wasn't used. Will be next year.

I assume you meant "next season"

 

[Basson68]

Did the Brentford app work for scanning the ticket on the turnstiles at all during the first PL season?

Hi do you mean the QR code on the app? If so I used it a number of times and seemed fine

 

[Hakonen_72]

Hi do you mean the QR code on the app? If so I used it a number of times and seemed fine

So, @hobbsy wrote it was not used and you wrote it worked fine.

 

[hobbsy]

So, @hobbsy wrote it was not used and you wrote it worked fine.

Yes, it 100% wasn't used, unless @Basson68 is club staff and was involved with the pilot.

 

[Hakonen_72]

Yes, it 100% wasn't used, unless @Basson68 is club staff and was involved with the pilot.

Not sure why you posted that picture / screenshot? Can anyone access their (now expired) tickets on the app but they were never able to use them on turnstiles during the season?

 

[hobbsy]

Not sure why you posted that picture / screenshot? Can anyone access their (now expired) tickets on the app but they were never able to use them on turnstiles during the season?

For clarification that Basson68 means the same thing.

I don't know what other people see as I was on a pilot scheme so had things turned on on my account.

 

[Hakonen_72]

For clarification that Basson68 means the same thing.

I don't know what other people see as I was on a pilot scheme so had things turned on on my account.

When I go to "tickets" on the app, I see the same view, and I can access to my expired tickets through "my tickets".

 

[TW1Bee]

Trying to print my Real Betis ticket from home but just continues to say your request is being processed !!
Also tried to log on to my account, saved email and password pop up but told either or both are wrong. Sent forgot password message but no email to reset after over an hour and still not come. Tried to log on through ticket exchange same email and password pop up and hey presto i'm in !! Decide to go to my profile and change my password anyway and all accepted. Log in again and again telling me (with new password already accepted) email or password not recognised. Email can't be wrong as I receive all my info from BFC through it. FFS it's driving me mad. Anyone any ideas/solutions ?

 

[Banana]

Trying to print my Real Betis ticket from home but just continues to say your request is being processed !!
Also tried to log on to my account, saved email and password pop up but told either or both are wrong. Sent forgot password message but no email to reset after over an hour and still not come. Tried to log on through ticket exchange same email and password pop up and hey presto i'm in !! Decide to go to my profile and change my password anyway and all accepted. Log in again and again telling me (with new password already accepted) email or password not recognised. Email can't be wrong as I receive all my info from BFC through it. FFS it's driving me mad. Anyone any ideas/solutions ?

1. Exchange is a different system - so forget that
2. Is there a rush to print your ticket? There's probably some jiggerypokery going on atm to resolve the MUFC issue. So if no rush, settle back and return to this in a few days.
3. I suspect resetting password is going to be an issue until you are asked to reset your password

If you need to print now then PM me your deets: Fan Number, email address, name - and I will ask the elves if they can help.

 

[Raise The Roof]

1. Exchange is a different system - so forget that
2. Is there a rush to print your ticket? There's probably some jiggerypokery going on atm to resolve the MUFC issue. So if no rush, settle back and return to this in a few days.
3. I suspect resetting password is going to be an issue until you are asked to reset your password

If you need to print now then PM me your deets: Fan Number, email address, name - and I will ask the elves if they can help.

Having the same issue, so will wait a few days a# per your advice Nana. Txs.

On another topic, is there a Taps per match summary for 22/23, or if not yet, can the 21/22 still be accessed. Cannot seem to find it on the wiki.

 

[Banana]

Having the same issue, so will wait a few days a# per your advice Nana. Txs.

On another topic, is there a Taps per match summary for 22/23, or if not yet, can the 21/22 still be accessed. Cannot seem to find it on the wiki.

2022-23 not available yet.

 

[Easter 1959]

From yesterday evening the tab to Log In to your Ticketting Account on the OS seems to have 'vanished'; the banner menu at the top changed colour from Black to White and if you click 'Tickets' all you get is two columns of four items, none of which are anything to do with your personal account.

I wonder if this is part of the transition to the 'One Password for Everything' process and this is just transient; or am I missing something in terms of where the Log In to your account now is?