Winnie

Is Winnie Wickster or Rude Stylee?

  • Yes, Wicks, A credit to the Club, taught the Yanks everything they know about customer service!

    Votes: 17 29.3%

  • Not exactly, Could do with honing up a wee bit on her people skills!

    Votes: 41 70.7%
  • Total voters
    58
  • Poll closed .

Winnie

Infatuated Bees Alter Ego said:
Dear Mr Edmundo, sarcasm does not become you.
21p multiplied by X equates to ... quite a lot in my book.
Why should the club cover this cost and not the fan.
I thought every penny counted
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I thought there was some sponsorship deal struck re postal services. :fishing:
 

Winnie

I was very surprised that they didnt charge me postage for the ticket.
I was expecting at least £1.


alikat said:
Not forgetting the cost of the envelopes, either.

I've posted before that it really is ludicrous that they do not charge about 50p for postage. I'm sure that most people, including myself, who find it difficult to get to the ground other than on match days, would be quite happy paying this small extra sum and this would mean that the club wouldn't be throwing away this vital money at a time when they really should be keeping a very careful eye on the finances.

50p is a small extra price to pay AFAIC, and I'm sure that most people wouldn't bat an eyelid at this. The club may even make a little bit of extra money out of it - :eek: what a frightening suggestion that I've just made.

Sort it out, someone PLEASE - for the future of the club. It's not rocket science, after all, is it (even if you just charge cost price for the postage and envelope)?
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Winnie

Infatuated Bees Alter Ego said:
Going to E-Mail the club about this
Watch this space
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Good man:sorted:

If you want names in support of charging for postage (including potential small profit?), then I'm certainly happy to put my name forward. It looks like others on here would do the same as well.

Good luck.
 

Winnie

They used to charge for postage and credit card charge also, but was this not taken off after a flood of complaints from purchasers. The club no doubt lose more than a cost of a stamp with a credit card transaction.
However I'm sure that somewhere it was stated that the posal costs were sponsored in some way. Or was that BU. :confused:
 

Winnie

Gee Bee said:
They used to charge for postage and credit card charge
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I got Gary Hargraves to withdraw the CC charge and said to him if we wanted to claw the money back, just raise the price of a ticket to cover the merchant charges.

I mean, what high street shop charges extra if you use a credit card. It was so customer unfriendly. :wave:
 

Winnie

markbfc said:
I got Gary Hargraves to withdraw the CC charge and said to him if we wanted to claw the money back, just raise the price of a ticket to cover the merchant charges.

I mean, what high street shop charges extra if you use a credit card. It was so customer unfriendly. :wave:
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But what about the postage and packaging, Mark?
 

Winnie

alikat said:
Not forgetting the cost of the envelopes, either.

I've posted before that it really is ludicrous that they do not charge about 50p for postage. I'm sure that most people, including myself, who find it difficult to get to the ground other than on match days, would be quite happy paying this small extra sum and this would mean that the club wouldn't be throwing away this vital money at a time when they really should be keeping a very careful eye on the finances.

50p is a small extra price to pay AFAIC, and I'm sure that most people wouldn't bat an eyelid at this. The club may even make a little bit of extra money out of it - :eek: what a frightening suggestion that I've just made.

Sort it out, someone PLEASE - for the future of the club. It's not rocket science, after all, is it (even if you just charge cost price for the postage and envelope)?
Click to expand...

An e-mail has been received at the Club re this matter yesterday lunchtime :sorted:
 

Winnie

markbfc said:
I got Gary Hargraves to withdraw the CC charge and said to him if we wanted to claw the money back, just raise the price of a ticket to cover the merchant charges.

I mean, what high street shop charges extra if you use a credit card. It was so customer unfriendly. :wave:
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So that's why we are SOoooo much in debt !!!




















:fishing: :D
 

Winnie

alikat said:
But what about the postage and packaging, Mark?
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Nothing to do with me! :D

I agree 100% that a service charge (one pound say) for telephone bookings should be brought in BUT only if the BFC gets the organisation right and brings in temps, etc to handle the workload that a cup-tie of this sort brings.

The new ticketing system installed last summer can be linked up to every computer in that office (between 15-20 units I reckon) so that staff can reserve, look at what's left and make a transaction in "real-time" over the telephone.

The days of writing out pieces of paper should have been long gone. We have the technology in place NOW!

Thank you John McGlashan for seeing that through then. :rolleyes:
 
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Winnie

Infatuated Bees Alter Ego said:
Mine had a 1st class stamp on it though and got their before your's :D
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:scratch: I was just confirming that one had been received that's all !

:confused:
 

Winnie

Maybe the club could add a postage sponsorship on the sponsors page of the programme. A company or individual(s) might want to bare some if not all costs of ticketing postage during a season. Apart from the odd cup games I wouldn't expect the expense to be that high, most people buy more than one and they get sent in one envelope.:idea:
 

Winnie

Bee H said:
:scratch: I was just confirming that one had been received that's all !

:confused:
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Argh !!!! Please forgive me, I forgot that you are the new postboy at the club now :D

My deepest apologies. I thought you had sent the E-Mail yourself
 

Winnie

Most high street shops charge you for using credit cards, its just that you dont realise it.Next time you go to tesco's look at the bottom of the receipt, you pay an extra 2.5% but its built into the cost already.
 

Winnie

Indeed, but its not really charging you for using CC, because if you pay by cash the goods cost the same.

What ****es me off is CC charges off websites, when there is no other option but to pay by card... then it should always be inbuilt into the total price.
 

Winnie

biggsy said:
Most high street shops charge you for using credit cards, its just that you dont realise it.Next time you go to tesco's look at the bottom of the receipt, you pay an extra 2.5% but its built into the cost already.
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Isn't this an attempt to avoid VAT? And aren't HMRC onto the ruse?
 

Winnie

Winnie is my new best friend, she offered to make me a cup of tea this morning while I was waiting in reception.
 

Winnie

Simon C said:
Winnie is my new best friend, she offered to make me a cup of tea this morning while I was waiting in reception.
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And what did you do for her that warranted this?;) :fishing:
 

Winnie

I'll admit it was a bit of an empty gesture as she'd already made herself one by then.
 

Winnie

Winnie is an example to us all. If everybody within the Club's administration showed her dedication, the Club would be all the better for it.

Given some of the angry b***ers she sometimes has to deal with, it's not surprising if she occasionally loses it.

On the numerous ocassions that I've spoken to her, I've never had anything but respect and cheerful help. It's not her fault if the communication systems are crap. So there !
 

Winnie

I still think we should have a poll .... :thumbs:
 

Winnie

HunsburyBee said:
Winnie is an example to us all. If everybody within the Club's administration showed her dedication, the Club would be all the better for it.

Given some of the angry b***ers she sometimes has to deal with, it's not surprising if she occasionally loses it.

On the numerous ocassions that I've spoken to her, I've never had anything but respect and cheerful help. It's not her fault if the communication systems are crap. So there !
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Aren't you the lucky one.
 

Winnie

HunsburyBee said:
Winnie is an example to us all. If everybody within the Club's administration showed her dedication, the Club would be all the better for it.

Given some of the angry b***ers she sometimes has to deal with, it's not surprising if she occasionally loses it.

On the numerous ocassions that I've spoken to her, I've never had anything but respect and cheerful help. It's not her fault if the communication systems are crap. So there !
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...and how are you related to her:rolleyes:


She is a rude cow and has been for as many years as I can remember:sorted:
 

Winnie

:eek: four to one for the rudestylee :eek:
 

Winnie

cant speak highly enough about her!!!!!!!

a true lady
 

Winnie

dont agreee with this poll at all
and believe it would be very upsetting to the winnster to know that there is this kind of thing going on!!!

rather poll about that daft bloke on the pitch at arf time'
now i feel sorry for that dude's family
 

Winnie

Put yourself in her place on the day of the Southampton ticket 'fiasco' when the bods left in charge had to take all the sh*t, then think about it. Read what gets put on here about the Club and then remember she is the first in the firing line, earning some pathetic wage no doubt. That role would have been filled 10 times over in any other job but for some reason Winnie has stayed for years and taken the stick. She's not perfect I'm sure but the amount of grief she gets is ridiculous as far as I'm concerned.
 

Winnie

She is very loyal, how anyone can work in a Brentford FC ticket job for more than two weeks is a mystery to me.
 

Winnie

You can only speak as you find and Winnie is always friendly, polite and helpful to me.

She has a laugh as well when time allows,

She is always busy and she is efficient in all my dealings with her.
 

Winnie

I take back what I said, I emailed the club to ask about booking the coach for saturday, winnie mailed me back after about 10 minutes asking me to phone her, because im tight i just emailed back with my details and she booked it up for me :sorted:
 

Winnie

lol rofl :windowlick: :thumbs:
 

Winnie

yeh well the missus is coming and after the fiasco at Bristol she insists
 

Winnie

i'd have thought there were many Bees who'd offer her a ride :confused: :fishing:

:sneakoff:

i take it back too - winnie's answered a couple of times this week and has been more than helpful :sorted:
 

Winnie

You could have just said you'd emailed Winnie and she'd been very helpful, there was no need to drop yourself in it. lol
 

Winnie

Just spoken with her and, as always, she was friendly, helpful and although busy gave me all the time I needed to try and find out some info for me.

She mentioned that she had not had lunch for over three weeks (I guess that is typical for the indians, but not the chiefs, at Brentford) but only in passing and not complaining.

Yes Sir! I have absolutely no complaints at all with her, just sorry that she is definately overworked and (no doubt) underpaid at the club.
 

Winnie

when ordering my sunderland tickets i was informed that we only had tickets left for new road terracing................... (dont think it was wiinie tho) didnt like to inform her that the terracing had gone ages ago! must have been a long day as it was getting close to lunch time!
 

Winnie

hanworthbee said:
yeh well the missus is coming and after the fiasco at Bristol she insists
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You knobjockey! Don't tell me, you will buy a travelcard to get you to the coach! lol
 

Winnie

shame the poll closed last week :sad:
 

Winnie

Edmundo said:
What fiasco at Bristol?
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getting a lift off my mate who's getting married to a Bristol girl, spent all morning and all evening at her parents house listening to wedding talk :yawn:
 

Winnie

hanworthbee said:
getting a lift off my mate who's getting married to a Bristol girl, spent all morning and all evening at her parents house listening to wedding talk :yawn:
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oh well, you're getting binned soon so there's no need to worry! :sorted: :fishing: lol
 
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