Ticketing System Issues

[Mulitinovic]

"Your tickets for our match against Valencia are now ready to print. Simply log in to your account, go to your order history and select the print file summary option."

These w***ers are taking the piss now!

I used to consider myself pretty IT literate until logging on to try to print my tickets today

 

[Banana]

I used to consider myself pretty IT literate until logging on to try to print my tickets today

It's quite simple.

I did try and download my tickets on my mobile on the way to the match v WHU. After 7 screens it failed.

I will try the same tomorrow and record the "customer journey".

 

[Mulitinovic]

It's quite simple.

I did try and download my tickets on my mobile on the way to the match v WHU. After 7 screens it failed.

I will try the same tomorrow and record the "customer journey".

Based on my present experience I strongly recommend starting now as there may not be enough hours, even with the evening kick off

 

[ruislip bee]

Interestingly looking at the QPR Loft for Words site it appears they have gone digital for ST's starting tomorrow. Loads of people are not understanding what they need to do and are predicting chaos at Loftus Road tomorrow. Lots of I don't have a smart phone, I can't load the ticket - it's disappeared into the wallet and I cant retrieve it type postings.

 

[walmerbee]

The entire management of every aspect of my so called 'Posh Seat' has been an utter shambles every step of the way. My selected and agreed seat suddenly not available. Direct Debit system failed and when fixed I got 6 emails with different payments dates! Welcome Packs should have been sent out weeks ago and now we have to collect them at half-time during the Valencia game in the 'lounge', (actually a glorified cafe with a choice of just 3 food items, talk about being miss-sold) ...imagine the chaos. I could write a book of the hopeless organisation and having been a Director of IBM USA and also a the worlds largest IT company. I despair but have send a letter to the CEO, who must surely be responsible. As many have said the football side is so good why having achieved Mr Benham's ambitions do the loyal supporters have to put up with all this crap?

 

[Banana]

The entire management of every aspect of my so called 'Posh Seat' has been an utter shambles every step of the way. My selected and agreed seat suddenly not available. Direct Debit system failed and when fixed I got 6 emails with different payments dates! Welcome Packs should have been sent out weeks ago and now we have to collect them at half-time during the Valencia game in the 'lounge', (actually a glorified cafe with a choice of just 3 food items, talk about being miss-sold) ...imagine the chaos. I could write a book of the hopeless organisation and having been a Director of IBM USA and also a the worlds largest IT company. I despair but have send a letter to the CEO, who must surely be responsible. As many have said the football side is so good why having achieved Mr Benham's ambitions do the loyal supporters have to put up with all this crap?

Is it correct that you have to collect a card and lanyard? How do you "simply" let others use your seat on occasions that you can't make it?

However please remember this is pre-season, you don't open a restaurant without some trial days with limited food etc.

 

[nocoat]

The entire management of every aspect of my so called 'Posh Seat' has been an utter shambles every step of the way. My selected and agreed seat suddenly not available. Direct Debit system failed and when fixed I got 6 emails with different payments dates! Welcome Packs should have been sent out weeks ago and now we have to collect them at half-time during the Valencia game in the 'lounge', (actually a glorified cafe with a choice of just 3 food items, talk about being miss-sold) ...imagine the chaos. I could write a book of the hopeless organisation and having been a Director of IBM USA and also a the worlds largest IT company. I despair but have send a letter to the CEO, who must surely be responsible. As many have said the football side is so good why having achieved Mr Benham's ambitions do the loyal supporters have to put up with all this crap?

I did a nosy neighbour and looked at your previous posts because to be a director of IBM USA means you are a serious player for damn sure. Let’s just say your work history is far more impressive than your predictions for bees for last season ?

Coyr!

 

[Untouchable]

I did a nosy neighbour and looked at your previous posts because to be a director of IBM USA means you are a serious player for damn sure. Let’s just say your work history is far more impressive than your predictions for bees for last season ?

Coyr!

I should have added that poster to ignore after the last rant:

Well the choice of food in The Legends Cafe (lounge ?) was limited to just 3 items. There was no indication where you could get coffee and the dumb girls all tarted up for some reason were a waste of space. It turned out the machine wasn’t working and the poor lady had to go to another kitchen and get some flasks. It tasted like cats urine. My entire ‘posh’ seat experience has been a disaster all the way. Complete incompetence, quite frankly if it wasn’t the fact that I am a 66 years supporting my team I would never go again.

But it appears that the poster is just rather unpleasant generally.

 

[Banana]

@walmerbee can I ask if deep blue won fair and square v Kasparov ?

 

[rebus]

I should have added that poster to ignore after the last rant:


But it appears that the poster is just rather unpleasant generally.
View attachment 26842

Glad to see as ever a) I’m rude b) completely right.

 

[PhilE]

Glad to see as ever a) I’m rude b) completely right.

I should have added that poster to ignore after the last rant:


But it appears that the poster is just rather unpleasant generally.
View attachment 26842

Went back 15 posts and just confirms my opinion that to be successful, especially with US companies, you just need to be critical of everything but never really contribute anything.

 

[Isleworth_Bee]

The entire management of every aspect of my so called 'Posh Seat' has been an utter shambles every step of the way. My selected and agreed seat suddenly not available. Direct Debit system failed and when fixed I got 6 emails with different payments dates! Welcome Packs should have been sent out weeks ago and now we have to collect them at half-time during the Valencia game in the 'lounge', (actually a glorified cafe with a choice of just 3 food items, talk about being miss-sold) ...imagine the chaos. I could write a book of the hopeless organisation and having been a Director of IBM USA and also a the worlds largest IT company. I despair but have send a letter to the CEO, who must surely be responsible. As many have said the football side is so good why having achieved Mr Benham's ambitions do the loyal supporters have to put up with all this crap?

For a former director I would expect a little proof reading before posting.

 

[Isleworth_Bee]

I should have added that poster to ignore after the last rant:


But it appears that the poster is just rather unpleasant generally.
View attachment 26842

And we all know what Mr MB would probably think of this individuals advice.

 

[ruislip bee]

For a former director I would expect a little proof reading before posting.

As a former director he probably expects someone else to do it.

 

[Doovster]

Just a heads up, but if you are printing at home there can be a delay of between 1 and 2 hours before the tickets are actually available to be printed.

I ordered 2 extras yesterday morning for the Valencia game and opted for print at home. Normally the tickets have been available to print immediately, but yesterday the system had an 'In Progress' message for over 1 hour.

I thought the system had glitched and was preparing for the trauma of ringing the ticket office but got an email out of the blue telling me the tickets were now available to print.

Another quirky element to the system.

 

[Worthing Red]

Just a heads up, but if you are printing at home there can be a delay of between 1 and 2 hours before the tickets are actually available to be printed.

I ordered 2 extras yesterday morning for the Valencia game and opted for print at home. Normally the tickets have been available to print immediately, but yesterday the system had an 'In Progress' message for over 1 hour.

I thought the system had glitched and was preparing for the trauma of ringing the ticket office but got an email out of the blue telling me the tickets were now available to print.

Another quirky element to the system.

I had that same issue with the 'in progress' msg for 20 mins. Decided to log out came back in and printed each ticket individually. Worked straight away.

 

[Doovster]

I had that same issue with the 'in progress' msg for 20 mins. Decided to log out came back in and printed each ticket individually. Worked straight away.

Yeah, I was hoping that would work, logged in and out 3 times but still didn't change the 'In Progress' status.

 

[Alex]

That’s the point of the app I linked to it makes it easy as you can just take a picture of the barcode on your screen. There is similar available for android users

Can confirm this works perfectly on Apple Watch.

 

[Silly Hat]

Oh dear.

Enormous queues of fans outside Anfield see Bilbao friendly delayed

Giant queues outside Anfield and a half-empty Kop have caused Liverpool's friendly with Athletic Bilbao to be delayed, with a new ticketing system causing chaos.

www.dailymail.co.uk

 

[rebus]

Can confirm this works perfectly on Apple Watch.

I screen grabbed the pdf on my phone and that worked also.

 

[Les Beeavinu]

I screen grabbed the pdf on my phone and that worked also.

Yep, stuck me and my two on our WhatsApp group, no issues.

 

[bee good]

Screengrab of ticket and post to whatsapp is the way to go for me too.

 

[Alex]

I screen grabbed the pdf on my phone and that worked also.

Yep, boy did that as I put all the PDFs on our whatsapp group.

 

[marvelous007]

We're going to have about 15,000 home fans.

GP had a capacity under 12K. No one except a lucky few has been to a league match in 18 months. Not that long ago you could easily get home tickets without being a member. It's a mathematical certainty there will be home fans with zero TAPS.

12,400 minus 1,650 (away fans). So yeh, under 12k! ?

 

[bees1984]

I have just been getting the ticket up on my phone. When I click print ticket it downloads the file to my phone so I just go to Files then Downloads and it is there and I zoom in on the QR code and scan at the turnstile

 

[Banana]

I screen grabbed the pdf on my phone and that worked also.

Why can't the ticketing app annoying continue showing you the QR code on your phone when you are near the stadium until after you've scan it.

Piece of piss with SaaS

 

[Banana]

I have just been getting the ticket up on my phone. When I click print ticket it downloads the file to my phone so I just go to Files then Downloads and it is there and I zoom in on the QR code and scan at the turnstile

Yeah when you "print" it says you have "downloaded". It's so confusing in it's mixed messaging. I do think that some of this is down to how the club has configured it however.

 

[bees1984]

Yeah when you "print" it says you have "downloaded". It's so confusing in it's mixed messaging. I do think that some of this is down to how the club has configured it however.

Completely agree it isn't intuitive to use at all. The only reason I saw it had downloaded was because my phone gives me a prompt. Nothing on the website gave it away

 

[Banana]

Completely agree it isn't intuitive to use at all. The only reason I saw it had downloaded was because my phone gives me a prompt. Nothing on the website gave it away

And it's completely down to you to find it and an app to display it correctly. It's a complete nonsense

 

[bees1984]

And it's completely down to you to find in and an app to display it correctly. It's a complete nonsense

Agreed although I don't use an app. It just downloads as a PDF on my phone. I have an Android phone so not sure if it is different for each. There were people behind me in the queue saying they weren't aware you could do that and printed it out.

 

[Banana]

Agreed although I don't use an app. It just downloads as a PDF on my phone. I have an Android phone so not sure if it is different for each. There were people behind me in the queue saying they weren't aware you could do that and printed it out.

Yes, so you have to download a PDF viewer in order to display it.

Instead the app/website could simply display the QR code as an image. Job done.

 

[bee good]

And it's completely down to you to find it and an app to display it correctly. It's a complete nonsense

Yes caught me out at turnstile. Thought i had it ready then suddenly couldnt find it. took 5 minutes to find the right page to download again. Thats why in future screenshot and post to whatsapp group just to be sure. Or analogue print ?

 

[bees1984]

Yes, so you have to download a PDF viewer in order to display it.

Instead the app/website could simply display the QR code as an image. Job done.

I see what you mean. My phone just has it on it as a standard thing so I didn't need to download anything at all but may be different for others.

 

[ruislip bee]

Yes caught me out at turnstile. Thought i had it ready then suddenly couldnt find it. took 5 minutes to find the right page to download again. Thats why in future screenshot and post to whatsapp group just to be sure. Or analogue print ?

Seems to me printing is the obvious route to use to avoid potential delays getting in.

 

[Simon C]

Yes, so you have to download a PDF viewer in order to display it.

Instead the app/website could simply display the QR code as an image. Job done.

QR code should just be in the email when you purchase. I've been to several museums since unlocking and this has been how it's worked everytime. Download and printing is already history

 

[Alex]

Seems to me printing is the obvious route to use to avoid potential delays getting in.

I spoke to someone yesterday that couldn't get in with printed tickets but the same tickets on a phone worked.

 

[Banana]

QR code should just be in the email when you purchase. I've been to several museums since unlocking and this has been how it's worked everytime. Download and printing is already history

That can do that too, I agree.

The imperative should be getting people through the turnstiles into the ground, if there's 17 ways of finding your QR code more quickly then great. Instead we have a 4G blackout zone and people directed to the South Circular to get a signal.

 

[Alex]

Yes caught me out at turnstile. Thought i had it ready then suddenly couldnt find it. took 5 minutes to find the right page to download again. Thats why in future screenshot and post to whatsapp group just to be sure. Or analogue print ?

Try Pass2Pay - Apps on Google Play or ‎Pass2U Wallet - cards/coupons the apple one worked for me Saturday

 

[Banana]

Try Pass2Pay - Apps on Google Play or ‎Pass2U Wallet - cards/coupons the apple one worked for me Saturday

More apps for the tech-savvy, but no answer for the other 90% for whom life works very well on Amazon.

 

[Alex]

That can do that too, I agree.

The imperative should be getting people through the turnstiles into the ground, if there's 17 ways of finding your QR code more quickly then great. Instead we have a 4G blackout zone and people directed to the South Circular to get a signal.

An app that puts a pass in your virtual wallet that appears on your screen automatically when you are at the stadium. Just like an airline boarding pass. Should be something they could do quickly as the technology exists already.

 

[Banana]

An app that puts a pass in your virtual wallet that appears on your screen automatically when you are at the stadium. Just like an airline boarding pass. Should be something they could do quickly as the technology exists already.

It should be something that the brilliant ticketing system does already - without having to be a nerd to find an app to do it. That's my point.

 

[Alex]

More apps for the tech-savvy, but no answer for the other 90% for whom life works very well on Amazon.

Indeed, doesnt need to be so complicated. A text message when you buy can contain a link to a downloadable pass for the phone.

 

[rebus]

Yes caught me out at turnstile. Thought i had it ready then suddenly couldnt find it. took 5 minutes to find the right page to download again. Thats why in future screenshot and post to whatsapp group just to be sure. Or analogue print ?

If you’re on a PC, download it and email yourself so it shows up in the phone. Yes, crazy but that’s what I did.

 

[Alex]

It should be something that the brilliant ticketing system does already - without having to be a nerd to find an app to do it. That's my point.

I agree, that's what I'm saying too, they should provide said app. You fly with BA you have the BA app and it does this, the same should be part of the Brentford app.

 

[Silly Hat]

An app that puts a pass in your virtual wallet that appears on your screen automatically when you are at the stadium. Just like an airline boarding pass. Should be something they could do quickly as the technology exists already.

That system was behind the chaos at Anfield I think.

 

[aslan]

I agree, that's what I'm saying too, they should provide said app. You fly with BA you have the BA app and it does this, the same should be part of the Brentford app.

Looks like having them within the Brentford app is on its way..

Having the QR code on the website is pointless though, if someone cannot open a PDF on their phone I do not want them stood infront of me at the turnstiles faffing about trying to sign into their ticket account..

 

[Alex]

That system was behind the chaos at Anfield I think.

Liverpool's is a smartphone NFC based system. What I am talking about is no different to what is already installed, a barcode on a phone, a bit of plastic or a bit of paper should all be the same to the scanner at the turnstile.

 

[Alex]

View attachment 26908
Looks like having them within the Brentford app is on its way..

Having the QR code on the website is pointless though, if someone cannot open a PDF on their phone I do not want them stood infront of me at the turnstiles faffing about trying to sign into their ticket account..

It has been coming soon for a long time.

 

[Banana]

View attachment 26908
Looks like having them within the Brentford app is on its way..

Having the QR code on the website is pointless though, if someone cannot open a PDF on their phone I do not want them stood infront of me at the turnstiles faffing about trying to sign into their ticket account..

My first reaction is who are Fanscore and why do I need a Fanscore account!

 

[aslan]

My first reaction is who are Fanscore and why do I need a Fanscore account!

Thought the same thing. Usual log-in details for our ticket site do not seem to work for me either.